Veeam stops responding when doing windows file restore

[kbergros]

Hi....

We had problems with our backups on one of our windows 2008 vm's.
The problem was a problem with RPC, I rebooted the server with the problem and after that the backups went fine.
The problem I have now, is if I try "restore guest files (windows)" nothing happens and veeam stops responding, it does this only for this vm other vm's works.
What can I do to solve this?

[foggy]

Kenneth, the most effective way would be to open a case with our technical support as it's pretty hard to guess the reason of this behavior, while debug logs will most likely reveal it.

[veremin]

Hi, Kenneth. Also, you can try to utilize the “Other OS” type of restore and see whether it helps or not. Thanks.

[kbergros]

Hi thanks for your answers... i tried "other OS type" and then I can see the files on the C: drive but not on the e: drive...
I will open a case with support...

Thank You

[veremin]

The best strategy, indeed. Kindly keep us updated about the results you get. Thanks.

[kbergros]

Hi ....

Update regarding the solution of the problem...

Made an support ticket and send them the logs, they couldnt see antyhing except that the file manager didnt respond.
They suggested that I update the version of Veeam B&R to 6.5 which I did and also put on the patch 6.5.0.144...

After that was done i could see that a recovery job was hanging (didnt see it in the version 6.0)... tried stopping it and restarting the veeam server no difference still hanging.
Did this http://www.veeam.com/kb1534 and after that the filerestore works as it should.

//Kbergros

[foggy]

Thanks for the update, much appreciated.