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Innuendo
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Veeam temp snapshots not removed

Post by Innuendo » Aug 29, 2013 5:08 am

Hi everyone,

after upgrading to latest version 7 my backup Jobs are finished successful, but all temporary snapshots are not removed.
When i do not remove all snapshots manually next day all VMs will have two snapshots named "VEEAM BACKUP TEMPORARY SNAPSHOT", on 3rd all VMS will have 3 snapshots and so on. I have checked the backup logs: Veeam logs "removing snapshot successful" for all VMs. But my vCenter shows snapshots for all virtual maschines.

Please help

Innu

foggy
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Re: Veeam temp snapshots not removed

Post by foggy » Aug 29, 2013 8:02 am

Hello. Typically these temporary snapshots, if not removed at the end of the job, should be automatically removed during its next run, before backup. Though you can safely remove them manually via vSphere Client, probably it is worth contacting support so they could verify whether the issue is environment-specific or could show up more frequently. Thanks.

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Re: Veeam temp snapshots not removed

Post by foggy » Aug 29, 2013 8:45 am

Btw, do you probably have vCenter server added to Veeam B&R console both as a Windows server and as the vCenter using the same name? If that is the case, then support has the workaround for that.

veremin
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Re: Veeam temp snapshots not removed

Post by veremin » Aug 29, 2013 9:11 am

Additionally, it might be worth deploying VeeamOne, since it provides you with up-to-date information regarding your Virtual, as well as, Backup Infrastructure. Among other predefined alarms there is one that lets you about obsolete snapshots present in your production environment. Thanks.

Innuendo
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Re: Veeam temp snapshots not removed

Post by Innuendo » Aug 29, 2013 12:23 pm

thanks for your reply
maybe i wasn't clear enough: snapshots are always not removed on all vms in all backup jobs.
running a job a second time ends up in a second snapshot for all virtuall machines. (3rd start of a Job in a 3rd snapshot - the snapshot tree seems to have no end)

regards
Innu

veremin
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Re: Veeam temp snapshots not removed

Post by veremin » Aug 29, 2013 1:36 pm

Even the snapshots that have left since the previous run should be deleted during the next job run. What you’re experiencing here is definitely unexpected behavior, so, kindly, open a ticket with our support team and let them investigate it directly.

Also, the support team is already aware about issues with “orphaned” snapshots in environment where the vCenter is added Veeam B&R console both as a Windows server and as the vCenter and has a workaround for it.

Thanks.

Innuendo
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Re: Veeam temp snapshots not removed

Post by Innuendo » Aug 29, 2013 3:37 pm

yes, your are right.
i have found kb1810 "VMware Snapshots Not Being Removed After Upgrade to Version 7" and as described in kb article i have opened a support case for information about required additional database modifications.

regards
Innu

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Re: Veeam temp snapshots not removed

Post by veremin » Aug 29, 2013 4:07 pm

It will be appreciated if you post here your support ticket number, so that we can follow the case. Thanks.

scheerer
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Re: Veeam temp snapshots not removed

Post by scheerer » Sep 05, 2013 6:54 pm

I am also having a problem with the failure to remove VEEAM BACKUP TEMPORARY SNAPSHOTS with B&R Version 7 and I have determined that this was a problem with us having a Veeam Repository configured on our vCenter Server which was added to the Veeam Infrastructure as a Server.

I found this information in the following VEEAM Knowledge Base article:

http://www.veeam.com/kb1810

Is there any way that I can get the information regarding the database modifications or is this only available from Veeam Support?

Regards,

Mike Scheerer

foggy
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Re: Veeam temp snapshots not removed

Post by foggy » Sep 05, 2013 9:17 pm

Mike, yes, please contact technical support directly to get all the necessary instructions on how to work around this issue. Thanks.

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Re: Veeam temp snapshots not removed

Post by mbiesheuvel » Sep 06, 2013 7:59 am

We also have this issue... Why not just tell us what to do instead of contacting support. It takes sooooo much time.

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Re: Veeam temp snapshots not removed

Post by veremin » Sep 06, 2013 8:09 am

Since only support team after taking a look at required logs can surely understand whether or not you experience the similar issue. Additionally, since this problem is still under investigation, we do need to collect as much data as possible in order to determine what thing in particular might lead to the said behavior.

Thanks for understanding, Michel.

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Re: Veeam temp snapshots not removed

Post by mbiesheuvel » Sep 06, 2013 9:31 am

OK thanks :). I have made a support ticket... Unfortunately still no response. 00440377 is my id ticket. I am at the customer now so any fast contact would be ok. Because weekend is coming and full backups are going to run and I want this issue solved before I leave at the end of the workday.

veremin
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Re: Veeam temp snapshots not removed

Post by veremin » Sep 06, 2013 9:35 am

You should take into account the amount of workload that nowadays is put on support team shoulders. Though, they will do their best in order provide you with fast and efficient help. Thanks, Michel, again for you assistance.

foggy
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Re: Veeam temp snapshots not removed

Post by foggy » Sep 06, 2013 10:44 am

Also, I would like to note that support is provided according to our support policy, where response times are specified depending on your support level (Standard or Premium) and case severity. Thanks.

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Re: Veeam temp snapshots not removed

Post by mbiesheuvel » Sep 06, 2013 10:45 am

OK.. I will just remove veeam completly of the system and reinstall it (inclusive the Database and VeeamVBR Catalog, which was 60GB!!!!).

This was original a veeam 4 which was upgraded to 5, 6, 6.5 and 7 in a few years time... Could be that something went wrong in the middle ;-).

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Re: Veeam temp snapshots not removed

Post by foggy » Sep 06, 2013 10:59 am

Make sure you do not add your vCenter server to Veeam B&R console as a Windows server (in addition to vCenter itself), as this looks to be the primary reason of such issues in v7.

mbiesheuvel
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Re: Veeam temp snapshots not removed

Post by mbiesheuvel » Sep 06, 2013 11:02 am

I have never added a vCenter server as a windows server. This site also did not have the vCenter added as a windows server. So it seems its not always the case ;-).

foggy
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Re: Veeam temp snapshots not removed

Post by foggy » Sep 06, 2013 11:06 am

I just had to warn you about that. ;)

mbiesheuvel
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Re: Veeam temp snapshots not removed

Post by mbiesheuvel » Sep 06, 2013 1:25 pm

Ok i reinstalled everything as new and the problem is solved. It seems the DB of Veeam had lost his mind... Now he is fully aware again! Thx!

foggy
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Re: Veeam temp snapshots not removed

Post by foggy » Sep 06, 2013 1:46 pm

Glad you've nailed it. Should any additional questions arise, feel free to contact us.

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Re: Veeam temp snapshots not removed

Post by Mac » Sep 12, 2013 8:22 pm

Hi, I'm also running into this issue with a customer, Veeam and the vCenter are installed on the same machine..am I right to assume that whenever this happens to be the case (Veeam + vCenter on the same machine) I will run into this issue, seen as the Veeam host is automatically added as "This Server" under the Windows Managed Servers?

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Re: Veeam temp snapshots not removed

Post by Gostev » Sep 12, 2013 10:23 pm

Yes, this is currently a known issue, see the previous page for support KB article. This will be addressed in the upcoming patch. Thanks!

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Re: Veeam temp snapshots not removed

Post by trackstar » Sep 12, 2013 11:55 pm

I did a fresh (not upgrade) install on a new server and only see "This server" under Microsoft Windows. This doesn't apply to me? I ran a backup test and took a peek at the VCenter and saw the snapshot taken place and then removed.

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Re: Veeam temp snapshots not removed

Post by foggy » Sep 13, 2013 6:29 am

If there's no vCenter added under Windows servers in Backup Infrastructure, this specific issue should not show up.

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Re: Veeam temp snapshots not removed

Post by trackstar » Sep 13, 2013 8:47 pm

foggy wrote:If there's no vCenter added under Windows servers in Backup Infrastructure, this specific issue should not show up.
Again thanks foggy. For future references where I can view the logs on the veeam backup server to see if the snapshots have been removed, etc? My current method is to open up VMware (vSphere) and see it as it is happening.

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Re: Veeam temp snapshots not removed

Post by Gostev » Sep 13, 2013 9:33 pm 1 person likes this post

Best way to monitor left-over snapshots is to install Veeam ONE (even Free Edition will alarm you about the issue). Logs are not a reliable source of monitoring snapshot removal issues, as too often vCenter API will return success when snapshot is not actually removed.

Veeam ONE is included in Veeam Backup Essentials and Veeam Backup Management Suite.

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Re: Veeam temp snapshots not removed

Post by lobo519 » Sep 13, 2013 9:52 pm

trackstar wrote: Again thanks foggy. For future references where I can view the logs on the veeam backup server to see if the snapshots have been removed, etc? My current method is to open up VMware (vSphere) and see it as it is happening.
You can setup an Alarm in vCenter to alert you if there is a large snapshot. This is how I monitor to make sure nothing gets left behind. I set the warning to 1GB and the Critical to 2GB.

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Re: Veeam temp snapshots not removed

Post by hansvh » Sep 18, 2013 6:39 am

Same problem here, Veeam temporary snapshots keep on piling up after upgrade from 6.5 to 7. Will open a support case.....

veremin
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Re: Veeam temp snapshots not removed

Post by veremin » Sep 18, 2013 7:45 am

Hi, Hans. As stated above, most likely this issue is caused by having vCenter server added Veeam B&R console both as a Windows server and as the vCenter. The support team is aware about this and has already create a corresponding article; so, kindly, take a look. Thanks.

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