Veeam V9 Enterprise Manager Self Service DNS issue?

VMware specific discussions

[MERGED] Strange behavior in Enterprise backup Manager 9.0

Veeam Logoby kclo » Thu Feb 04, 2016 8:35 am

I have setup Veeam Backup & Restore 9.0 with VMWare VCloud Director 5.6

1) Difference in the Restore Points
I have created a backupjob for a VM with 10 restore points. After complete around 10-20 backup tasks,
Veeam backup & restore console shows only 10 restore points
Veeam Enterprise Manager shows more than 10 restore points(like 20)

2) Backuped VM disappear
I have setup two backup job for two VMs
backup job : backupjob1 backup VMA
backup job : backupjob2 backup VMB

Delete VMB from VCloud Director.
Veeam backup & restore console can find VMB and carry out restore
Veeam Enterprise Manager can't find VMB for restore

Any advise or similar experience
kclo
Novice
 
Posts: 8
Liked: 1 time
Joined: Mon Jan 25, 2016 6:36 am
Full Name: kai Cheong LO

[MERGED] Strange behavior in Enterprise backup Manager 9.0

Veeam Logoby PTide » Thu Feb 04, 2016 11:34 am

Hi,

Veeam backup & restore console shows only 10 restore points

Veeam backup & restore console can find VMB and carry out restore
By default, Enterprise Manager collects data from backup servers every 15 minutes. What is your interval? You can check that by selecting Configuration > Backup Servers > Schedule.

If nothing changes even after interval expiration then please open a case with our support team as this might be a bug. Please don't forget to post your case ID.

Thank you.
PTide
Veeam Software
 
Posts: 3022
Liked: 247 times
Joined: Tue May 19, 2015 1:46 pm

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Kev Parr » Wed Jun 29, 2016 4:19 pm

I have a similar issue. The job on the B&R server is set 30 restore points and the files on the data domain seem to match that config. When i look in Enterprise Manager --> VM list, the same VM shows over 100 restore points? Ar the 2 out of sync or is this a mis-configuration somewhere on my part?
Kev Parr
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Nov 17, 2015 2:29 pm
Full Name: Kevin Parr

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Vitaliy S. » Thu Jun 30, 2016 12:18 pm

Kev Parr wrote:The job on the B&R server is set 30 restore points and the files on the data domain seem to match that config

How many restore points do you see when launching the recovery wizard from the backup console?
Kev Parr wrote:When i look in Enterprise Manager --> VM list, the same VM shows over 100 restore points? Ar the 2 out of sync or is this a mis-configuration somewhere on my part?

Do you possibly have some archive copies for the VMs in question?
Vitaliy S.
Veeam Software
 
Posts: 19570
Liked: 1104 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Kev Parr » Mon Jul 04, 2016 9:48 am

Hi Vitaly - thanks for the response.

When launching any restore type jobs from the B&R console i see the 30 restore points I expect to see. It's only when using EM that i see more. Some of the VM's have over 100 restore points showing in EM. I haven't tried to restore anything older than 30 days but I'd expect it to fail if i did. I am just curious as to why one console would show 30 and the other show more than 30? I'm guessing it's something to do with the EM database and Veeam database becoming out of sync?

My colleague has raised a support call for this so we'll see how that goes.
Kev Parr
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Nov 17, 2015 2:29 pm
Full Name: Kevin Parr

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby chrisdearden » Mon Jul 04, 2016 10:02 am

Kev, I think EM will hold onto indexes for longer than the job retention as long as you have ent licencing and above - this may be why you are seeing more points in EM. Open up Em and go to configuration and Settings , then have a look at the Guest file system Catalog settings.
chrisdearden
Expert
 
Posts: 1529
Liked: 225 times
Joined: Wed Jul 21, 2010 9:47 am
Full Name: Chris Dearden

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Vitaliy S. » Mon Jul 04, 2016 10:04 am

Yes, Chris, but I still think that the number of restore points should correlate to the actual number taken from the backup console.

Kev, please post your case ID for future readers/reference.
Vitaliy S.
Veeam Software
 
Posts: 19570
Liked: 1104 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Kev Parr » Mon Jul 04, 2016 12:40 pm

The case number is 01841519 and its now been resolved. The EM database has been recreated and all restore points now match up in both EM and the B&R console. Seems there was some corruption when we upgraded to V9 as the jobs created post upgrade seemed to be work as expected.

Thanks for the help. I hope this helps someone else.
Kev Parr
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Nov 17, 2015 2:29 pm
Full Name: Kevin Parr

Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Kev Parr » Wed Sep 07, 2016 2:59 pm

Update to this issue - the problem has returned and we have EM reporting more restore points than the B&R console. We have been advised that this is a known bug that is fixed in 9.5 but the workaround of re-creating the EM DB still remains. Just thought i'd post this in case it helps anyone else in the same scenario.
Kev Parr
Novice
 
Posts: 7
Liked: 1 time
Joined: Tue Nov 17, 2015 2:29 pm
Full Name: Kevin Parr

Previous

Return to VMware vSphere



Who is online

Users browsing this forum: Bing [Bot] and 19 guests