Veeam V9 Enterprise Manager Self Service DNS issue?

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Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Mon Jan 25, 2016 5:04 pm

I have installed Veeam V9 and installed Enterprise Manager with Self Service portal, the portal works for VM's files but for Exchange Items it doesnt list any restore points and when i try to search for a user it pops up saying it could not contact the Domain... What would cause this? It logs on with Domain accounts OK. I cant use the Exchange Items Self Service till i resolve this.

Any ideas?

Thanks

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Vitaliy S. » Mon Jan 25, 2016 5:43 pm

Hi John,

Are you able to do item level restore via Veeam Explorer for Exchange or you observe the same behavior?

Thanks!
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Mon Jan 25, 2016 9:26 pm

I can do a File level restore on exchange just nothing in the Item Tab on Enterprise Manager.

If i use the Veeam Console on the Backup server itself i can restore Exchange Mailbox items no problem, its just not working in the Enterprise Manager portal. I dont see any restore points on the Calendar even though there are and like i already mentioned it cant find the users themselves in AD for some reason but yet i know Veeam can see AD as i can log on to the Enterprise Manager using AD accounts and also add users and groups into the roles settings page.

Any ideas?

Thanks

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Mon Jan 25, 2016 10:00 pm

I must be missing something as I just installed Veeam B & R v9 & Enterprise Manager for another client and i have exactly the same issue, no Exchange or SQL restore points available although this one can see the domain accounts. But it cant find anything to restore??

Ive Definetely got the Ent man serivice using domain admin account? Why cant it see restore points for Exchange or SQL?

What am i missing?

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Gostev » Mon Jan 25, 2016 10:24 pm

Hi, please open a support case and let one of our engineers to take a look at the issue live. You might not be missing anything, as this could be some v9 bug as well. Thanks!
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Mon Jan 25, 2016 10:46 pm

So What i said about the 2nd site being able to see users wasnt correct. I just dont get the domain cannot be found.... error like my other site. Still no restore points... Same with SQL if i try to pick a VM there are no SQL servers even listed.

Like i said i definately have SQL & Exchange Backed up using Application Awareness & Indexing as ive tested application restore in Veeam B & R Console.

Really strange as it Ent Man sees the backups fine for file & VM level just not item level.

Anyway if anyone else has any ideas id appreciate hearing from you.

I am running the very latest build to V9 .902.

Thanks

JK

Self Service was one of the main features that made us buy this.
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Vitaliy S. » Tue Jan 26, 2016 11:43 am

Once you open a support case on this, please be sure to include case ID here in this topic, otherwise moderators will delete it in a few days. Thanks!
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby foggy » Tue Jan 26, 2016 1:12 pm

John, does computer with EM installed belong to the same forest as Exchange server? Have you specified the account that has sufficient rights to AD to be used for restore under Configuration > Settings?
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Tue Jan 26, 2016 1:26 pm

Yes the Server is in the same forest, and yes the Veeam Enterprise service is running with a domain admin account.

It cant even see any restore points either so it doesn't sound like just a DNS issue? Surely even before I searched for a users mailbox I should be able to select a restore point in the calendar on the Item page?

Thanks

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby foggy » Tue Jan 26, 2016 1:41 pm

I was not talking about the account under which the service is running. You need to specify an account specifically for items restore (please check the link in my previous post).
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Tue Jan 26, 2016 4:12 pm

OK then again the answer is yes

Thanks

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby foggy » Tue Jan 26, 2016 4:14 pm

Thanks. Then please go on with opening a case, this needs to be investigated closer.
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby bodgeup » Tue Jan 26, 2016 5:59 pm

Is anyone else running the latest build having similar issues? Or does your Items restore work?

Its just very strange that I should see similar issue on 2 separate installs. One sees the domain but cannot search Mailboxes the other cannot see the domain or search mailboxes, but both cannot see Exchange / SQL restore points on Enterprise manage portal.

This is what made me wonder if id missed an installation step?

Thanks

JK
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Re: Veeam V9 Enterprise Manager Self Service DNS issue?

Veeam Logoby Vitaliy S. » Tue Jan 26, 2016 6:04 pm

bodgeup wrote:This is what made me wonder if id missed an installation step?

Our support team would be able to verify that pretty quickly. Based on what I see, everything is set up correctly.
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[MERGED] V9 Enterprise Manager Self Service Portal cant see

Veeam Logoby bodgeup » Fri Jan 29, 2016 12:05 pm

I am trying to use Self Service portal to allow end users to restore certain VM's and items, but for some reason I cant see our SQL server under SQL items. In the console its there and i am able to do Item level restore, why wouldnt it show in the portal. Do i need special permissions on the SQL server? The only SQL server available is the DB on the veeam server itself, i want our main SQL server.

Any ideas?

Thanks

JK
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