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markusPr
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Full Name: Marco Silvestri
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Veem Backup and Replication 9.5 update 4 fails to install (Support case ID 03408596)

Post by markusPr » Feb 12, 2019 6:06 pm

Hi everyone, I'm trying to install Veem Backup and Replication 9.5 update 4 on a Windows 7 machine, but it fails, saying "Installation was interrupted before application could be installed"

Hope you can help me

foggy
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Re: Veem Backup and Replication 9.5 update 4 fails to install (Support case ID 03408596)

Post by foggy » Feb 12, 2019 6:18 pm

Hi Marco, I've removed the log snippets as per forum rules - we can access all required logs through your support case, no need to post them. As for your support case, please give our support engineers sufficient time to investigate this issue with R&D. Thanks!

alfishe
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Re: Veem Backup and Replication 9.5 update 4 fails to install (Support case ID 03408596)

Post by alfishe » Mar 03, 2019 1:29 am 1 person likes this post

Seems I know the trick - MS SQL 2016 Express installation (and MS SQL product family overall) terminates installation process if %ProgramFiles%\Microsoft SQL Server\ or %ProgramFiles(x86)%\Microsoft SQL Server\ have 'Compressed' flag in filesystem. Veeam installer has no idea why MS SQL installer failed and logs contain no relevant information.

Quick-fix and workaround - uncompress folders after first Veeam/MS SQL installation attempt failed.

Proposition to Veeam installer team - make explicit check in Veeam installer for the disk compression (usually compression set recursively for the whole disk and every new folder created will be compressed as well) and at least notify user about such specific case.
Ideally - installer can programmatically pre-create empty folder for MS SQL installer and remove FS compression from them (Requires FS call, not a trivial thing, but not a rocket science either). Then everything will "Just work" like magic.

foggy
Veeam Software
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Re: Veem Backup and Replication 9.5 update 4 fails to install (Support case ID 03408596)

Post by foggy » Mar 05, 2019 4:16 pm

Thanks Ilia, passing your suggestions to the setup dev team.

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