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ta_yoshizumi
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VM status is success but job status is failed

Post by ta_yoshizumi » Aug 22, 2019 10:00 am

Hello all,

I have a question.

When checking the HTML report with a replication job, the VM stats are "success", but the job is "failed".
What is the cause of this situation?

Thank you for reading.

wishr
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Re: VM status is success but job status is failed

Post by wishr » Aug 22, 2019 10:05 am

Hello,

It could happen due to several reasons. I'd suggest you check this situation with our technical support team directly, as debug logs analysis is required to determine the root cause. Please, don't forget to let us know your case ID once you'll have it.

Thanks

veremin
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Re: VM status is success but job status is failed

Post by veremin » Aug 22, 2019 1:59 pm

What backup server shows for this job? Open the last replication job session, can you see any errors there? Thanks!

Gostev
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Re: VM status is success but job status is failed

Post by Gostev » Aug 22, 2019 3:11 pm

Perhaps the VM was processed successfully during the automatic job retry?

ta_yoshizumi
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Re: VM status is success but job status is failed

Post by ta_yoshizumi » Aug 22, 2019 11:48 pm

Hello,

>wishr,
Case Number is 03726135.

> veremin,
two error occuured below.
-----
Processing GSVFS02 Error: The specified network name is no longer available. Failed to read data from the file [\\192.168.181.186\disk\Veeam_Backups\GSVFS02_BackupTest\GSVFS02_BackupTestD2019-08-11T120015_B863.vbk]. Failed to open storage for read access. Storage: [\\192.168.181.186\disk\Veeam_Backups\GSVFS02_BackupTest\GSVFS02_BackupTestD2019-08-11T120015_B863.vbk]. Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://frontend::CDataTransferCommandSet::RestoreText_{f5
-----

-----
Failed to apply retention policy for VM: GSVFS02 Error: オブジェクトがすでに削除されているか、オブジェクトの作成が完了していません
Translate from Japanese to English --Failed to apply retention policy for VM: GSVFS02 Error: Object has already been deleted or object creation has not completed
-----

>Gostev
I did not confirm about retry.
I investigate from the log but there was no evidence that automatic retry was performed.

Thank you.

veremin
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Re: VM status is success but job status is failed

Post by veremin » Aug 23, 2019 12:09 pm

It seems like connectivity issue. Check whether the given share is accessible from backup server. While testing connectivity to the share, use the same credentials you've set in backup console. Thanks!

ta_yoshizumi
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Re: VM status is success but job status is failed

Post by ta_yoshizumi » Aug 24, 2019 1:01 am

Hello,

Our customer confirmed that replica VM was created.

Is the connectivity issue?

veremin
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Re: VM status is success but job status is failed

Post by veremin » Aug 26, 2019 6:40 pm

If backup server still reports an issue, then, certainly there is something going wrong.

To confirm whether it's connectivity issue or something else you need to have an open support case.

Thanks!

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