vSphere Web Client "Failed to collect Veeam backup..."

[lp@albersdruck.de]

Hi!

I recently installed the vSphere web client plugin. When I tried to use it, it would display the error message:
Server error: Failed to collect Veeam backup summary information.

I checked everything:

• SSO was enabled
• Web Client version was 5.1.0 Build 1063329 (minimum is v5.1.0 build 880146 according to manual)
• User that installed the plugin has vSphere administrator rights, is a portal admin in enterprise manager (active directory)
• vCSA version 5.1.0.10000 Build 1065184

Well, I did have this thought "what the hell, let's see if there is an update to vCSA". There was an update available, and after I installed it, the plugin now works.

So now I have vCSA to 5.1.0.10200 Build 1235310 (which updates the web client to Version 5.1.0 Build 1115182) and a working plugin.

I did open a support case (#00433876) for this and closed it right after the update of vCSA, as it now works.

I just post this is if somebody else experiences a similar problem, it might help.

[foggy]

Lars, thanks for sharing. I will check with QC regarding this update and if it is actually required, we will update the system requirements section of our documentation.

[lp@albersdruck.de]

Hi foggy,

it might have been the reboot of vCSA that occurred during the update as another possibility.

Just another thing that QC might want to check