Win XP VM freezes after Backup Job

VMware specific discussions

Win XP VM freezes after Backup Job

Veeam Logoby rhapsodize4452 » Tue Jan 31, 2017 7:41 am

I have a Windows XP VM running a legacy application with 1GB RAM and 2 sockets and 4 core CPU. Application processing is disabled and set to copy only for the VM. After every backup job the Guest OS freezes and is inaccessible for remote connection. Only a reset of the VM restores the connectivity.

Is this an issue with the Guest OS RAM, limited to just 1GB?
rhapsodize4452
Novice
 
Posts: 3
Liked: never
Joined: Tue Jan 31, 2017 6:14 am
Full Name: Kris Nadas

Re: Win XP VM freezes after Backup Job

Veeam Logoby Shestakov » Tue Jan 31, 2017 10:42 am

Hello Kris and welcome to the community!
There is no minimal requirement to the guest OS RAM, so I would suggest to contact Veeam support for an assistance.
Does backup finishes successfully by the way?
Thanks!
Shestakov
Veeam Software
 
Posts: 4842
Liked: 393 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Win XP VM freezes after Backup Job

Veeam Logoby rhapsodize4452 » Wed Feb 01, 2017 6:12 am

Backup finishes with warning. 'Cannot use VMWare Tools quiescence because VMware Tools are not running'
rhapsodize4452
Novice
 
Posts: 3
Liked: never
Joined: Tue Jan 31, 2017 6:14 am
Full Name: Kris Nadas

Re: Win XP VM freezes after Backup Job

Veeam Logoby v.Eremin » Wed Feb 01, 2017 9:45 am

It means that backup job tried to quiesce VM, using VMware Tools, and failed due to absence of those. You can simply disable this functionality (job settings -> storage -> advanced - vSphere -> Enable VMware Tools quiescence). Thanks.
v.Eremin
Veeam Software
 
Posts: 13255
Liked: 966 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin

Re: Win XP VM freezes after Backup Job

Veeam Logoby rhapsodize4452 » Sun Feb 05, 2017 12:33 pm

Even after disabling vsphere quiescence, the VM freezes.
rhapsodize4452
Novice
 
Posts: 3
Liked: never
Joined: Tue Jan 31, 2017 6:14 am
Full Name: Kris Nadas

Re: Win XP VM freezes after Backup Job

Veeam Logoby Shestakov » Sun Feb 05, 2017 9:21 pm

Kris, please contact the support team for further issue investigation.
Thanks!
Shestakov
Veeam Software
 
Posts: 4842
Liked: 393 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Win XP VM freezes after Backup Job

Veeam Logoby v.Eremin » Mon Feb 06, 2017 11:26 am

Even after disabling vsphere quiescence, the VM freezes.

Can you reproduce the issue manually? Take a VM snapshot, using vSphere client, keep it long enough (the time similar to the one backup job takes), delete it and see whether the VM in question will be frozen.
v.Eremin
Veeam Software
 
Posts: 13255
Liked: 966 times
Joined: Fri Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin


Return to VMware vSphere



Who is online

Users browsing this forum: DGrinev, rweis and 32 guests