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rhapsodize4452
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Win XP VM freezes after Backup Job

Post by rhapsodize4452 » Jan 31, 2017 7:41 am

I have a Windows XP VM running a legacy application with 1GB RAM and 2 sockets and 4 core CPU. Application processing is disabled and set to copy only for the VM. After every backup job the Guest OS freezes and is inaccessible for remote connection. Only a reset of the VM restores the connectivity.

Is this an issue with the Guest OS RAM, limited to just 1GB?

Shestakov
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Re: Win XP VM freezes after Backup Job

Post by Shestakov » Jan 31, 2017 10:42 am

Hello Kris and welcome to the community!
There is no minimal requirement to the guest OS RAM, so I would suggest to contact Veeam support for an assistance.
Does backup finishes successfully by the way?
Thanks!

rhapsodize4452
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Re: Win XP VM freezes after Backup Job

Post by rhapsodize4452 » Feb 01, 2017 6:12 am

Backup finishes with warning. 'Cannot use VMWare Tools quiescence because VMware Tools are not running'

veremin
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Re: Win XP VM freezes after Backup Job

Post by veremin » Feb 01, 2017 9:45 am

It means that backup job tried to quiesce VM, using VMware Tools, and failed due to absence of those. You can simply disable this functionality (job settings -> storage -> advanced - vSphere -> Enable VMware Tools quiescence). Thanks.

rhapsodize4452
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Re: Win XP VM freezes after Backup Job

Post by rhapsodize4452 » Feb 05, 2017 12:33 pm

Even after disabling vsphere quiescence, the VM freezes.

Shestakov
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Re: Win XP VM freezes after Backup Job

Post by Shestakov » Feb 05, 2017 9:21 pm

Kris, please contact the support team for further issue investigation.
Thanks!

veremin
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Re: Win XP VM freezes after Backup Job

Post by veremin » Feb 06, 2017 11:26 am

Even after disabling vsphere quiescence, the VM freezes.
Can you reproduce the issue manually? Take a VM snapshot, using vSphere client, keep it long enough (the time similar to the one backup job takes), delete it and see whether the VM in question will be frozen.

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