Win2016 ReFs repository server freeze during Back-up copy

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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby tsightler » Thu Jul 13, 2017 8:32 pm

There's an entire 30 page thread on issues with Veeam + ReFS in the main forum, we have lots of data on cases that work, and cases that cause issues, and are still collecting more data. I have probably talked to 100+ customers that are having no issues, vs a dozen or so that have. The ones that have experience issues have had many various problems, from anti-virus, to firmware drivers, to things addressed by the Microsoft hotfix. We haven't found resolutions for a few of these cases.

In some cases there are hotfixes from Microsoft that address some of these, but the backup copy/hang case is a little less understood, but in my experience it always occurs when the system has "free memory", but it is all in standby, i.e. for whatever reason Windows is unable to buffered memory to disk to truly free it. Unfortunately, unless I'm missing it, your screenshots of resource manager cut off the portion that breaks down the "free" memory into Standby vs Free.

Of course, there could also be issues that is not yet discovered, I was just trying to offer some suggestions based on what I have seen in the field with these clients. Do you have a support case?
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby kwinsor » Fri Jul 14, 2017 2:05 pm

Thanks. We have a case as of yesterday. Veeam Support - Case # 02221686
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby jamerson » Wed Jul 19, 2017 9:03 pm

We have the same issue with quiet a lot of customer with Windows Server 2016 with REFS Disks.
actually haven't thought about the REFS allocation.
is there is a way to check which allocations is the hdd formatted with to narrow down this issue ?
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby mikegodwin » Thu Jul 20, 2017 4:21 am

Can you run this (assuming E: drive is your ReFS drive), and look for Bytes Per Cluster:
Code: Select all
fsutil fsinfo refsinfo e:
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby ferrus » Thu Jul 20, 2017 9:17 am

From the ReFS thread in the main forum, as I think it's probably relevant here:

It looks like Microsoft have released the official patch now.

Code: Select all
Addressed performance issues in ReFS when backing up many terabytes of data.
Addressed issue where a stuck thread in ReFS might cause memory corruption.


https://support.microsoft.com/en-gb/help/4025334
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby jamerson » Sun Jul 23, 2017 11:27 am

mikegodwin wrote:Can you run this (assuming E: drive is your ReFS drive), and look for Bytes Per Cluster:
Code: Select all
fsutil fsinfo refsinfo e:


just checked one Storages and has the next :

C:\Windows\system32>fsutil fsinfo refsinfo f:
REFS Volume Serial Number : 0xd0ba8eb4ba8e971e
REFS Version : 3.1
Number Sectors : 0x00000003a37e0000
Total Clusters : 0x000000000746fc00
Free Clusters : 0x0000000004c05b8d
Total Reserved : 0x0000000000077c09
Bytes Per Sector : 512
Bytes Per Physical Sector : 4096
Bytes Per Cluster : 65536
Checksum Type: CHECKSUM_TYPE_NONE


as I believe the Storage is 4096 bytes .

and the off site storage

C:\Windows\system32>fsutil fsinfo refsinfo d:
REFS Volume Serial Number : 0x84ae3af2ae3adc7c
REFS Version : 3.1
Number Sectors : 0x00000001d10a0000
Total Clusters : 0x000000003a214000
Free Clusters : 0x000000000e86ad32
Total Reserved : 0x00000000003c0ba0
Bytes Per Sector : 512
Bytes Per Physical Sector : 512
Bytes Per Cluster : 4096
Checksum Type: CHECKSUM_TYPE_NONE

which one need to be reformatted to 64k?
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Re: Win2016 ReFs repository server freeze during Back-up cop

Veeam Logoby davecla » Sun Aug 06, 2017 10:24 pm 1 person likes this post

To close off my experience here - After working with Veeam support for a few weeks and trying numerous options we have given up on ReFS and move our repo back to NTFS - everything working fine now.
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