Business categorization for your virtual environment
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irix
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Joined: Feb 16, 2010 12:04 pm
Full Name: Joerg Behrens
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Data at the root level is invalid. Line 1, position 1

Post by irix » Feb 16, 2010 12:20 pm

Hello,
after setting up and made a connection to the vCenter 4.0u1 all look fine for while or at least for 60min (that was my choosen refresh/sync rate). After that the Dashbord displays an error for vCenter Servers. The session history display the following error:

Code: Select all

16.02.2010 12:16:21 [info]	: RunningOptions : RunFromEnumerator
16.02.2010 12:16:41 [info]	: Connecting to vcs.takenet.de with user takenet\vi_veaamview...
16.02.2010 12:16:42 [info]	: vcs.takenet.de. Connected.
16.02.2010 12:16:42 [info]	: Begin Enumerating...
16.02.2010 12:16:47 [info]	: Enumerating objects: Virtual Infrastructure
16.02.2010 12:16:49 [info]	: Saving to database...
16.02.2010 12:16:53 [info]	: Successfully saved to database.
16.02.2010 12:16:53 [info]	: Rule management...
16.02.2010 12:17:16 [info]	: Rule management completed.
16.02.2010 12:17:36 [info]	: Getting Objects to approving...
16.02.2010 12:17:36 [info]	: Objects collected.
16.02.2010 12:17:36 [info]	: Getting containers
16.02.2010 12:17:36 [info]	: Containers collected.
16.02.2010 12:17:37 [error]	: Ungültige Daten auf Stammebene. Zeile 1, Position 1.
16.02.2010 12:17:37 [info]	: Session failed.
The error means "Data at the root level is invalid. Line 1, position 1". I have delete and import my vCenter now 2 times and i stumble aways about the same probem. During the one hour i have create all groups,rules and starting to categorize the VMs. The Veeam Business View version is 1.0.1.62.

In the vCenter i can see up to 20 (our maximum) Veeam View sessions where the most are displayed as idle.

Regards
Joerg

Vitaliy S.
Product Manager
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Full Name: Vitaliy Safarov
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Re: Data at the root level is invalid. Line 1, position 1

Post by Vitaliy S. » Feb 16, 2010 12:37 pm

Hello Joerg,

This is a known issue, so please refer to our technical support team for the hotfix. Thank you!

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