File-level backup from NAS, file shares and file servers
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Eiswolf
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Full Name: Frank Reintke
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Unable to backup files: files are infected

Post by Eiswolf »

Hi all,

I set up a job to backup a SMB file share. It's running slow but steady, yet claims 16 files to be infected and therefore not copied. Mailware scans on the share did not find anything.

Which log might contain the information which files could not be copied?

wishr
Veeam Software
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Re: 26.05.2020 04:25:00 :: Unable to backup 16 files: files are infected

Post by wishr »

Hi Frank,

You may find the list of affected files in the CSV report located in the C:\ProgramData\Veeam\Backup\<Job Name>\Report folder.

Thanks

Dima P.
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Re: 26.05.2020 04:25:00 :: Unable to backup 16 files: files are infected

Post by Dima P. »

Frank,
I set up a job to backup a SMB file share. It's running slow but steady, yet claims 16 files to be infected and therefore not copied. Mailware scans on the share did not find anything.
This error is caused by an exclusive lock on the file by your antivirus software.
Which log might contain the information which files could not be copied?
The path to the report with the locked files is included into email report as well.

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