Hello Veeam users and team,
Since I upgraded to v9 all my backup jobs are broken with two diffents (related ?) errors : fail to create snapshots, and failed to create change tracking time stamp.
Here is the error log for one VM. I tried to restart all VMs and the Hyper-V host too, which usually clears the VSS error, but with no success. All jobs are affected, and all VMs, regardless the guest system (Windows 2008R2, 2012R2, FreeBSD 10.3). Worked flawlessly with v8.
Code: Select all
23/06/2016 18:25:12 :: Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\C_2014-04-18T163052.vhd
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\D_2014-04-18T163052.vhd
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\Sauve.vhd
23/06/2016 18:25:24 :: Retrying snapshot creation attempt (Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.)
23/06/2016 18:25:26 :: Task has been rescheduled
23/06/2016 18:25:38 :: Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\C_2014-04-18T163052.vhd
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\D_2014-04-18T163052.vhd
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\Sauve.vhd
23/06/2016 18:25:49 :: Retrying snapshot creation attempt (Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.)
23/06/2016 18:25:50 :: Queued for processing at 23/06/2016 18:25:50
23/06/2016 18:25:53 :: Unable to allocate processing resources. Error: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
But, if I use the (active) host name or resp. the cluster: I get these errors :
Code: Select all
PS C:\Users\administrateur.CREPS-IDF> Reset-HvVmChangeTracking -Server 'DARTAGNAN' -VmName 'SRV-TEP'
Reset-HvVmChangeTracking : Failed to connect to Hyper-V Integration Service on host 'DARTAGNAN', port 6163
Au caractère Ligne:1 : 1
+ Reset-HvVmChangeTracking -Server 'DARTAGNAN' -VmName 'SRV-TEP'
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Reset-HvVmChangeTracking], Exception
+ FullyQualifiedErrorId : System.Exception,Veeam.Backup.PowerShell.Command.ResetHvVmChangeTracking
PS C:\Users\administrateur.CREPS-IDF> Reset-HvVmChangeTracking -Server 'LAGARDE' -VmName 'SRV-TEP'
Reset-HvVmChangeTracking : Vm 'SRV-TEP' was not found in cluster 'LAGARDE'.
Au caractère Ligne:1 : 1
+ Reset-HvVmChangeTracking -Server 'LAGARDE' -VmName 'SRV-TEP'
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+ CategoryInfo : NotSpecified: (:) [Reset-HvVmChangeTracking], ArgumentException
+ FullyQualifiedErrorId : System.ArgumentException,Veeam.Backup.PowerShell.Command.ResetHvVmChangeTracking
Regards,
Xavier
BTW, cannot find your ticket in our tracking system, seems like the ID above is not correct.