Backups borlen since upgrade to v9

Hyper-V specific discussions

Backups borlen since upgrade to v9

Veeam Logoby xavier54 » Thu Jun 23, 2016 5:01 pm

My support ID 00631215

Hello Veeam users and team,

Since I upgraded to v9 all my backup jobs are broken with two diffents (related ?) errors : fail to create snapshots, and failed to create change tracking time stamp.

Here is the error log for one VM. I tried to restart all VMs and the Hyper-V host too, which usually clears the VSS error, but with no success. All jobs are affected, and all VMs, regardless the guest system (Windows 2008R2, 2012R2, FreeBSD 10.3). Worked flawlessly with v8.

Code: Select all
23/06/2016 18:25:12 :: Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\C_2014-04-18T163052.vhd
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\D_2014-04-18T163052.vhd
23/06/2016 18:25:23 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\Sauve.vhd
23/06/2016 18:25:24 :: Retrying snapshot creation attempt (Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.)
23/06/2016 18:25:26 :: Task has been rescheduled
23/06/2016 18:25:38 :: Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\C_2014-04-18T163052.vhd
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\D_2014-04-18T163052.vhd
23/06/2016 18:25:49 :: Failed to create change tracking time stamp for virtual disk file C:\ClusterStorage\Volume1\VMs\SRV-SEF\Virtual Hard Disks\Sauve.vhd
23/06/2016 18:25:49 :: Retrying snapshot creation attempt (Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.)
23/06/2016 18:25:50 :: Queued for processing at 23/06/2016 18:25:50
23/06/2016 18:25:53 :: Unable to allocate processing resources. Error: Provider [{b5946137-7b9f-4925-af80-51abd60b20d5}] does not support shadow copies of volume [\\?\Volume{43313434-0e51-459e-bd12-cd3796d71bb5}\].
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.

For the change tracking time stamp, I read the KB technote about using Reset-HvVmChangeTracking -Server Server -VmName VMName

But, if I use the (active) host name or resp. the cluster: I get these errors :

Code: Select all
PS C:\Users\administrateur.CREPS-IDF> Reset-HvVmChangeTracking -Server 'DARTAGNAN' -VmName 'SRV-TEP'
Reset-HvVmChangeTracking : Failed to connect to Hyper-V Integration Service on host 'DARTAGNAN', port 6163
Au caractère Ligne:1 : 1
+ Reset-HvVmChangeTracking -Server 'DARTAGNAN' -VmName 'SRV-TEP'
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Reset-HvVmChangeTracking], Exception
    + FullyQualifiedErrorId : System.Exception,Veeam.Backup.PowerShell.Command.ResetHvVmChangeTracking

PS C:\Users\administrateur.CREPS-IDF> Reset-HvVmChangeTracking -Server 'LAGARDE' -VmName 'SRV-TEP'
Reset-HvVmChangeTracking : Vm 'SRV-TEP' was not found in cluster 'LAGARDE'.
Au caractère Ligne:1 : 1
+ Reset-HvVmChangeTracking -Server 'LAGARDE' -VmName 'SRV-TEP'
+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    + CategoryInfo          : NotSpecified: (:) [Reset-HvVmChangeTracking], ArgumentException
    + FullyQualifiedErrorId : System.ArgumentException,Veeam.Backup.PowerShell.Command.ResetHvVmChangeTracking

Any help appreciated, thanks

Regards,

Xavier
xavier54
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Re: Backups borlen since upgrade to v9

Veeam Logoby Vitaliy S. » Thu Jun 23, 2016 8:43 pm

While you're waiting for the support engineer to respond, can you please check Windows Event log of the Hyper-V host? What error messages do you have there?
Vitaliy S.
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Re: Backups borlen since upgrade to v9

Veeam Logoby xavier54 » Fri Jun 24, 2016 6:58 am

Code: Select all
Report for Veeam Backup
Date eventID Type Origine Message
2016-06-23 12:31:49 0x00000000000000be ERROR Veeam MP 5e382675-b9ff-413e-b5f9-082d3b805c2d4c202be2-64ee-41df-a9cc-aadd592f7c26201True1Backup job '16-TEP -> ARAMIS midi' finished with Failed.
2016-06-23 12:34:31 0x00000000000000be ERROR Veeam MP d56b1b14-62e6-4a79-be2a-0a9f120cb47488ba1ba0-0ec7-41d8-b47e-8d0dab4d5e2b201True1Backup job '17-CEGAPE SEF UBI -> ARAMIS midi' finished with Failed.
2016-06-23 12:44:00 0x00000000000000be ERROR Veeam MP cd4def7c-a00c-484e-af2a-e452f764dd204c202be2-64ee-41df-a9cc-aadd592f7c26201True1Retry of Backup job '16-TEP -> ARAMIS midi' finished with Failed.
2016-06-23 12:48:04 0x00000000000000be ERROR Veeam MP c8f07e90-3db7-4171-89b7-f2913ad1652688ba1ba0-0ec7-41d8-b47e-8d0dab4d5e2b201True1Retry of Backup job '17-CEGAPE SEF UBI -> ARAMIS midi' finished with Failed.
2016-06-23 12:56:04 0x00000000000000be ERROR Veeam MP fc13f242-3192-45e8-9900-9fd9885927164c202be2-64ee-41df-a9cc-aadd592f7c26201True1Retry of Backup job '16-TEP -> ARAMIS midi' finished with Failed.
2016-06-23 13:00:43 0x00000000000000be ERROR Veeam MP 0bc555da-5199-48ff-8931-b4bf736e692188ba1ba0-0ec7-41d8-b47e-8d0dab4d5e2b201True1Retry of Backup job '17-CEGAPE SEF UBI -> ARAMIS midi' finished with Failed.
2016-06-23 13:02:19 0x00000000000000be ERROR Veeam MP a29f2064-4bdd-4053-a18f-bb1b716967a46f2c2b68-7fc1-4c5b-b6e7-bbaefe01a45a201True1Backup job '18-PARTAGES -> ARAMIS midi' finished with Failed.
2016-06-23 13:08:17 0x00000000000000be ERROR Veeam MP eaeea10a-e15a-4d6b-bf6a-47107f52b58c4c202be2-64ee-41df-a9cc-aadd592f7c26201False1Retry of Backup job '16-TEP -> ARAMIS midi' finished with Failed.
2016-06-23 13:08:21 0x0000000000000000 ERROR Veeam Backup Session 16-TEP -> ARAMIS midi (Retry 3) has been completed.
2016-06-23 13:13:02 0x00000000000000be ERROR Veeam MP c4d773e0-8c0b-47ce-941c-552ecf4fb6a088ba1ba0-0ec7-41d8-b47e-8d0dab4d5e2b201False1Retry of Backup job '17-CEGAPE SEF UBI -> ARAMIS midi' finished with Failed. Job details: Task SRV-UBI has been rescheduled Task SRV-CEGAPE has been rescheduled
2016-06-23 13:13:05 0x0000000000000000 ERROR Veeam Backup Session 17-CEGAPE SEF UBI -> ARAMIS midi (Retry 3) has been completed.
2016-06-23 13:14:37 0x00000000000000be ERROR Veeam MP 702d1de7-d33f-4fbd-8c9b-f62211b24fd36f2c2b68-7fc1-4c5b-b6e7-bbaefe01a45a201True1Retry of Backup job '18-PARTAGES -> ARAMIS midi' finished with Failed.
2016-06-23 13:26:46 0x00000000000000be ERROR Veeam MP 7177167b-c3da-498e-bfd5-b06f3705750d6f2c2b68-7fc1-4c5b-b6e7-bbaefe01a45a201True1Retry of Backup job '18-PARTAGES -> ARAMIS midi' finished with Failed.
2016-06-23 13:38:55 0x00000000000000be ERROR Veeam MP a4eb6efc-38a4-4537-87af-03e6a48a208f6f2c2b68-7fc1-4c5b-b6e7-bbaefe01a45a201False1Retry of Backup job '18-PARTAGES -> ARAMIS midi' finished with Failed.
2016-06-23 13:38:59 0x0000000000000000 ERROR Veeam Backup Session 18-PARTAGES -> ARAMIS midi (Retry 3) has been completed.
2016-06-23 18:27:49 0x00000000000000be ERROR Veeam MP dcdef3f9-144b-40d5-b5e9-3b38b67dab93730b4749-35fb-45af-b724-e800951065b1201False1Backup job '01-CEGAPE SEF UBI -> DARTAGNAN' finished with Failed.
2016-06-23 18:27:53 0x0000000000000000 ERROR Veeam Backup Session 01-CEGAPE SEF UBI -> DARTAGNAN (Active Full) has been completed.
2016-06-23 20:01:53 0x0000000000000096 ERROR Veeam MP b9fa6695-5d27-4d45-a92b-546b5d51ac0a81c78e27-b181-4f53-93ca-fe6a5258f0c4009ce3087-916f-4834-bb28-27fa8697cec200000000-0000-0000-0000-00000000000000000000-0000-0000-0000-00000000000006/23/2016 18:01:532Created by CREPS-IDF\administrateur at 25/11/2015 11:23.LAGARDE26f28298-e4c0-4583-9c2b-7ddf2ae553ecSRV-SEF0.0001False1VM SRV-SEF task has finished with 'Failed' state. Task details: Guest processing skipped (check guest OS VSS state and hypervisor integration components version) Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Failed to prepare guests for volume snapshot. Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:03:27 0x00000000000000be ERROR Veeam MP b9fa6695-5d27-4d45-a92b-546b5d51ac0a81c78e27-b181-4f53-93ca-fe6a5258f0c4201True1Backup job '11-CEGAPE SEF UBI -> ARAMIS' finished with Failed. Job details: Task SRV-UBI has been rescheduled Processing SRV-SEF Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:14:49 0x0000000000000096 ERROR Veeam MP 4940a7b2-62f0-452d-9167-79af294fcd7681c78e27-b181-4f53-93ca-fe6a5258f0c406de40427-6d38-4028-912a-dd8b41557bba00000000-0000-0000-0000-00000000000000000000-0000-0000-0000-00000000000006/23/2016 18:14:492Created by CREPS-IDF\administrateur at 25/11/2015 11:23.LAGARDE26f28298-e4c0-4583-9c2b-7ddf2ae553ecSRV-SEF0.0001True1VM SRV-SEF task has finished with 'Failed' state. Task details: Guest processing skipped (check guest OS VSS state and hypervisor integration components version) Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Failed to prepare guests for volume snapshot. Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:16:18 0x00000000000000be ERROR Veeam MP 4940a7b2-62f0-452d-9167-79af294fcd7681c78e27-b181-4f53-93ca-fe6a5258f0c4201True1Retry of Backup job '11-CEGAPE SEF UBI -> ARAMIS' finished with Failed. Job details: Task SRV-UBI has been rescheduled Processing SRV-SEF Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:27:46 0x0000000000000096 ERROR Veeam MP 778fee34-8c67-4332-a2d5-bcdc5470cc4281c78e27-b181-4f53-93ca-fe6a5258f0c40d50811f7-48c8-420b-8e38-9fa64c1bc54800000000-0000-0000-0000-00000000000000000000-0000-0000-0000-00000000000006/23/2016 18:27:462Created by CREPS-IDF\administrateur at 25/11/2015 11:23.LAGARDE26f28298-e4c0-4583-9c2b-7ddf2ae553ecSRV-SEF0.0001True1VM SRV-SEF task has finished with 'Failed' state. Task details: Guest processing skipped (check guest OS VSS state and hypervisor integration components version) Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Failed to prepare guests for volume snapshot. Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:29:19 0x00000000000000be ERROR Veeam MP 778fee34-8c67-4332-a2d5-bcdc5470cc4281c78e27-b181-4f53-93ca-fe6a5258f0c4201True1Retry of Backup job '11-CEGAPE SEF UBI -> ARAMIS' finished with Failed. Job details: Task SRV-UBI has been rescheduled Processing SRV-SEF Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:33:33 0x00000000000000be ERROR Veeam MP 123b68e0-23d5-40e6-8685-40793828357dbc220cc1-6441-4f8e-a6da-da7a5a99f3f3201True1Backup job '12-XAVIER-DEV FSECURE TEP -> ARAMIS' finished with Failed.
2016-06-23 20:41:00 0x0000000000000096 ERROR Veeam MP 52614369-e19f-4484-a324-be421461eb4c81c78e27-b181-4f53-93ca-fe6a5258f0c40dc5fc17d-c0b8-47ba-a09e-57c2c6a2bb5d00000000-0000-0000-0000-00000000000000000000-0000-0000-0000-00000000000006/23/2016 18:41:002Created by CREPS-IDF\administrateur at 25/11/2015 11:23.LAGARDE26f28298-e4c0-4583-9c2b-7ddf2ae553ecSRV-SEF0.0001True1VM SRV-SEF task has finished with 'Failed' state. Task details: Guest processing skipped (check guest OS VSS state and hypervisor integration components version) Failed to create snapshot (Microsoft Software Shadow Copy provider 1.0) (mode: Crash consistent) Details: Failed to prepare guests for volume snapshot. Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:42:38 0x00000000000000be ERROR Veeam MP 52614369-e19f-4484-a324-be421461eb4c81c78e27-b181-4f53-93ca-fe6a5258f0c4201False1Retry of Backup job '11-CEGAPE SEF UBI -> ARAMIS' finished with Failed. Job details: Task SRV-CEGAPE has been rescheduled Processing SRV-SEF Error: Failed to prepare guests for volume snapshot.
2016-06-23 20:42:42 0x0000000000000000 ERROR Veeam Backup Session 11-CEGAPE SEF UBI -> ARAMIS (Retry 3) has been completed.
2016-06-23 20:47:02 0x00000000000000be ERROR Veeam MP 60c2b90d-8da2-48ee-a8e6-902060474565bc220cc1-6441-4f8e-a6da-da7a5a99f3f3201True1Retry of Backup job '12-XAVIER-DEV FSECURE TEP -> ARAMIS' finished with Failed.
2016-06-23 21:00:24 0x00000000000000be ERROR Veeam MP 333c1d61-a940-43ba-b896-79cb30e27347bc220cc1-6441-4f8e-a6da-da7a5a99f3f3201True1Retry of Backup job '12-XAVIER-DEV FSECURE TEP -> ARAMIS' finished with Failed.
2016-06-23 21:02:24 0x00000000000000be ERROR Veeam MP a63a5728-51bd-4fb9-a1e4-791ad94a9a01497f1265-ceb9-4af7-a45b-33905b4736c6201True1Backup job '13-PARTAGES -> ARAMIS' finished with Failed.
2016-06-23 21:13:05 0x00000000000000be ERROR Veeam MP a4c79fdc-8437-4db4-98aa-6a3f51a40226bc220cc1-6441-4f8e-a6da-da7a5a99f3f3201False1Retry of Backup job '12-XAVIER-DEV FSECURE TEP -> ARAMIS' finished with Failed.
2016-06-23 21:13:11 0x0000000000000000 ERROR Veeam Backup Session 12-XAVIER-DEV FSECURE TEP -> ARAMIS (Retry 3) has been completed.
2016-06-23 21:14:44 0x00000000000000be ERROR Veeam MP 1ab830ea-4f5c-4b17-90fb-863c70a63ce1497f1265-ceb9-4af7-a45b-33905b4736c6201True1Retry of Backup job '13-PARTAGES -> ARAMIS' finished with Failed.
2016-06-23 21:26:53 0x00000000000000be ERROR Veeam MP 292a12a7-cadb-4069-a2b9-edb497b146ca497f1265-ceb9-4af7-a45b-33905b4736c6201True1Retry of Backup job '13-PARTAGES -> ARAMIS' finished with Failed.
2016-06-23 21:39:03 0x00000000000000be ERROR Veeam MP 336be479-80d7-4a0e-b8be-a91b4bba8cd3497f1265-ceb9-4af7-a45b-33905b4736c6201False1Retry of Backup job '13-PARTAGES -> ARAMIS' finished with Failed.
2016-06-23 21:39:07 0x0000000000000000 ERROR Veeam Backup Session 13-PARTAGES -> ARAMIS (Retry 3) has been completed.
2016-06-23 23:03:18 0x00000000000000be ERROR Veeam MP 32603f46-b491-40e0-9835-8563f42f2ffaf24b05ec-f732-452c-b708-06aa1c9efbc0201True1Backup job '14-SRV-DC-VM MULTI-PRINT -> ARAMIS' finished with Failed.
2016-06-23 23:16:11 0x00000000000000be ERROR Veeam MP 02c6c907-69f0-4dc3-ad46-1953f852a10ff24b05ec-f732-452c-b708-06aa1c9efbc0201True1Retry of Backup job '14-SRV-DC-VM MULTI-PRINT -> ARAMIS' finished with Failed.
2016-06-23 23:29:06 0x00000000000000be ERROR Veeam MP a600f2df-ec20-41ae-b038-6ff88dd3a77bf24b05ec-f732-452c-b708-06aa1c9efbc0201True1Retry of Backup job '14-SRV-DC-VM MULTI-PRINT -> ARAMIS' finished with Failed.
2016-06-23 23:33:01 0x00000000000000be ERROR Veeam MP 1d70666c-9b82-4224-9a71-f9e070a34b01aea2f7fe-22b1-49a1-8e31-5ccbbbf3755a201True1Backup job '15-FreeBSD : GLPI MOODLE -> ARAMIS' finished with Failed.
2016-06-23 23:42:12 0x00000000000000be ERROR Veeam MP b3dc6c09-c1d9-4704-9778-36625da6e1e0f24b05ec-f732-452c-b708-06aa1c9efbc0201False1Retry of Backup job '14-SRV-DC-VM MULTI-PRINT -> ARAMIS' finished with Failed.
2016-06-23 23:42:17 0x0000000000000000 ERROR Veeam Backup Session 14-SRV-DC-VM MULTI-PRINT -> ARAMIS (Retry 3) has been completed.
2016-06-23 23:46:07 0x00000000000000be ERROR Veeam MP 74ea13e6-9088-4cce-b9fb-fb2ab3befa00aea2f7fe-22b1-49a1-8e31-5ccbbbf3755a201True1Retry of Backup job '15-FreeBSD : GLPI MOODLE -> ARAMIS' finished with Failed.
2016-06-23 23:59:07 0x00000000000000be ERROR Veeam MP 092888ac-d421-4455-be0a-5f7fcab85a42aea2f7fe-22b1-49a1-8e31-5ccbbbf3755a201True1Retry of Backup job '15-FreeBSD : GLPI MOODLE -> ARAMIS' finished with Failed.
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xavier54
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Re: Backups borlen since upgrade to v9

Veeam Logoby Vitaliy S. » Fri Jun 24, 2016 4:01 pm

Yeah, these are Veeam backup events, I was just wondering if you have any errors in the Application/System log.
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Re: Backups borlen since upgrade to v9

Veeam Logoby xavier54 » Fri Jun 24, 2016 4:05 pm

No, none...
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Re: Backups borlen since upgrade to v9

Veeam Logoby Vitaliy S. » Fri Jun 24, 2016 4:34 pm

Ok, then let's see what our support team can tell after investigating the log files.
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Re: Backups borlen since upgrade to v9

Veeam Logoby xavier54 » Thu Jun 30, 2016 9:52 am

Did the support investigate ?
Thanks
Xavier
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Re: Backups borlen since upgrade to v9

Veeam Logoby Vitaliy S. » Thu Jun 30, 2016 10:24 am

Xavier, I believe you're communicating with our support team regarding this and can check it via your ticket? ;) BTW, cannot find your ticket in our tracking system, seems like the ID above is not correct.
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