Cant create hardware snapshots

[ravelin]

Hi
I have 2 different customers where I cant use the Hardware VSS provider.
One is HP, other is IBM.
I must have misunderstood something basic.
Ie in HP I have an array configured with a snapshot pool.
I place an machine on the CSV array that has the snapshot pool.
I choose backup machine, and I get the error below. Software snapshot Works.

HP Job gives me these errors:

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12-12-2012 11:42:46 :: Unable to create snapshot (HP StorageWorks P2000/MSA2000 VSS Provider) (mode: Veeam application-aware processing). Details: Failed to check whether provider '{bd04cbf9-212c-4553-9ea5-c5bfb05ccc8f}' supports shadow copies on the volume '\\?\Volume{883eb3da-7300-462c-8481-614e236df613}\'.
The shadow copy provider had an error. Check the System and Application event logs for more information.
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.

Nothing in event log on the host.

IBM gives me these errors:
Windows:

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Event id 3020: The operation cannot complete because there are not enough free drives to create the snapshot repository volume in a new volume group. Please add more free drives and try this operation again.

VEEAM:

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12-12-2012 08:30:52 :: Unable to create snapshot (SmVssProvider) (mode: Veeam application-aware processing). Details: Provider '{24e4e8a3-69cb-4370-8b7b-c5276cd49765}' does not support shadow copying on the volume '\\?\Volume{7a9d9671-25a8-4e15-a199-2d1faf56c526}\'.
--tr:Failed to add volumes to the snapshot set.
--tr:Failed to perform pre-backup tasks.

HP case #00165458
IBM case does not have a case number as far as I know. Anna Korshunova is helping me with it.

[Gostev]

Hi, and what is Veeam case ID please?

[ravelin]

The HP san has Veeam case #00165458
Sorry if it wasnt clear that its the Veeam case ID.

[ravelin]

Regarding the IBM SAN:
The solution was to run "C:\Program Files (x86)\SMprovider\provider\SmRegTool.exe" on the 2 hosts attached to the SAN.
The default setting appears to be that the flashcopy volume is 20% of the entire storage.
I didnt have 20% free, but 15%.

[foggy]

Kenneth, thanks for updating the thread with the resolution, much appreciated!

[shinda]

Just wondering how you fixed the HP SAN issue - I appear to be having the same error

[foggy]

The case was closed due to customer inactivity, so I suggest you to open your own case for investigation. Thanks.

[ravelin]

Basicly the thing to know is that HP, IBM and Dell are actually the same hardware underneath.

On the SAN: You have to assign some harddrives to be in a shadow copy pool. This is done on the management of the SAN. Some vendors use a program, other like HP use a web interface.
You can do nothing more than that on the SAN. All else is controlled on the host backing up.

On the host, or proxy if you use that: Download and install VSS provider driver. Configure it in the registry or by using a program. As I recall HP only have registry settings, and no program to set it up.