CaseID: 5201652 Failover, UndoFailover & Failback Fails

[monkinsane]

Hi there,

I am having a problem with VEEAM Backup & Replication (For Hyper-V) where Replication, Failover, Failback and UndoFailover fails with Errors.

Below is the output from the statistics window:

On FailOver:
============

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2012/06/28 01:00:52 PM Starting failover to restore point \'2012/06/28 10:27:17 AM\'. Original VM: \'Deployment-Server\'
2012/06/28 01:01:01 PM Starting agent on \'192.168.5.10\'
2012/06/28 01:01:03 PM Preparing redo storage (E:\\VEEAMReplicas\\23061677fc274a588790ea01315472f4(1)\\running.rbk)
2012/06/28 01:03:12 PM Fail Failed to update VM registration Error: No mapping between account names and security IDs was done.

Failed to lookup account
--tr:Failed to add account \'NT VIRTUAL MACHINE\\d7655181-394b-4652-b414-51baa292c225\' to the VM security descriptor.
--tr:Failed to update file rights on VM after VSS was notified about finished restore.
--tr:Failed to perform post-restore steps.
Failed to finalize restore session.
Failed to process request to process post restore steps.
Failed to execute post restore command.

On UndoFailover:
================

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2012/06/28 08:34:16 AM Undo failover operation started at 2012/06/28 08:34:16 AM
2012/06/28 08:36:40 AM Restoring the latest replica state
2012/06/28 08:36:38 AM Fail Failed to update VM registration Error: No mapping between account names and security IDs was done.

Failed to lookup account
--tr:Failed to add account \'NT VIRTUAL MACHINE\\066a8c47-152b-40e5-a780-8e194a867fd0\' to the VM security descriptor.
--tr:Failed to update file rights on VM after VSS was notified about finished restore.
--tr:Failed to perform post-restore steps.
Failed to finalize restore session.
Failed to process request to process post restore steps.
Failed to execute post restore command.

2012/06/28 08:36:40 AM Fail Failed to undo failover Error: No mapping between account names and security IDs was done.

Failed to lookup account
--tr:Failed to add account \'NT VIRTUAL MACHINE\\066a8c47-152b-40e5-a780-8e194a867fd0\' to the VM security descriptor.
--tr:Failed to update file rights on VM after VSS was notified about finished restore.
--tr:Failed to perform post-restore steps.
Failed to finalize restore session.
Failed to process request to process post restore steps.
Failed to execute post restore command.

2012/06/28 08:36:40 AM Error Forcing undo failover

On Failback:
============

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2012/06/28 01:03:15 PM Fail Failed to perform failover to replica Error: No mapping between account names and security IDs was done.

Failed to lookup account
--tr:Failed to add account \'NT VIRTUAL MACHINE\\d7655181-394b-4652-b414-51baa292c225\' to the VM security descriptor.
--tr:Failed to update file rights on VM after VSS was notified about finished restore.
--tr:Failed to perform post-restore steps.
Failed to finalize restore session.
Failed to process request to process post restore steps.
Failed to execute post restore command.

On Replication:
=============

Looks similar to above.


Has anyone come accross this, and if so any solution?

[rbrambley]

"No mapping between account names and security IDs was done" appears to be a Windows account or AD issue. A quick Google finds a lot of links on this error in many different scenarios. There are some SQL related links, which could be where it is getting you in trouble with Veeam.

Since you have a Support case already open, they might be able to identify the problem more specifically if nothing "rings a bell for you" after looking at some of the Google results.