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ejenner
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check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by ejenner »

Hi guys,

We've added a node to one of our Hyper-V 2012 clusters.

Each node has to have a connection with our HP 3PAR SAN on the fiber network and the HP VSS drivers loaded. I've done that for the new node but for some reason any VMs we try to backup from that node terminate with the following error.

"Failed to determine VM generation for Hyper-V host HYPER-V CLUSTER NODE NAME: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed."

I've performed rescans and scrolled through the config screens for this node and it still won't allow backup of the VMs. I actually have the Windows Agent Backup installed on this node and can backup the machine itself. It has the same Veeam Integration components installed as the other nodes.

PetrM
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Re: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by PetrM »

Hello,

Could you please share the support case ID with us? All posts about technical issues without case ID will be eventually removed by moderator.

Thanks!

ejenner
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Re: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by ejenner »

yes, I can see the moniker for the forum has changed to "Veeam R&D Forums" which is a real shame.

I have always regarded the forum as an unofficial place to get a quick answer about a problem and it has been very good for that historically.

I've never thought this place was official technical support and never treated it that way.

Gostev
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Re: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by Gostev »

EJ, the forum name was changed to avoid confusion due to the launch of a non-technical https://community.veeam.com/

The new name does not mean there were any changes whatsoever to the purpose and the spirit of this forum (and no such changes are planned).

Petr refers to the existing forum rules displayed when you click New Topic. These rules were established 12 years ago, have never changed since then, and have always been strictly enforced to make this community thrive. Your previous posts might not have violated them, but the above one clearly does. Please review the rules carefully including the reasoning, and I hope you will understand why they are in place.

Thanks!

ejenner
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Re: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by ejenner »

Gostev, do you think I should continue to ask technical questions here?

foggy
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Re: check if Hyper-V host is accessible and has up to date version of Veeam integration components installed

Post by foggy »

Definitely - no changes here. Just don't forget to provide a case ID if you're posting about a technical issue.

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