Rules of posting errors or technical issues

Availability for the Always-On Enterprise

Rules of posting errors or technical issues

Veeam Logoby Gostev » Tue Feb 24, 2009 5:43 pm 3 people like this post

Please read this carefully, as any forum topics violating these rules are deleted permanently without notice. This is not because we censor our forum, but because you didn't follow these simple rules!

Always reference the support case ID when posting about any technical issue. Do not post errors or issues before opening a support case, or without referencing case ID. We require support case ID to have access to full information about the poster, and the issue. Topics not referencing support case ID are removed permanently.

Do not post log snippets. Full debug logs are required for troubleshooting, and log research is performed by the dedicated support engineers. To create a log package, click Help > Support Information in the main menu. Then, open a support case and upload the package. Include the support case ID in your forum posts instead of log snippets.

Trial users on their official evaluation period are eligible for technical support, and can open support cases normally.

Please appreciate that this forum is not intended for technical support, and as such is not monitored by our support engineers. While the product management team behind these forums is unable to provide assistance troubleshooting complex technical issues. Provided support case ID we will however be able to drive major issues through support and R&D to ensure timely resolution.

We welcome any feedback! However, if you are not happy with your support engineer specifically, it is better to send your feedback directly to the support management. To do that, go to the support portal and click Talk to a Manager under Contact support.
Gostev
Veeam Software
 
Posts: 22562
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What is the purpose of this forum?

Veeam Logoby Gostev » Mon May 24, 2010 9:05 pm

This forum is not an alternative way to obtain support when you are unable to get it from our technical support team for whatever reason.

The purpose of this community is to have a place where our users could talk to each other and the product management team to ask questions on product features, share experiences, look for an advice, submit feedback and request missing features. This forum gives you direct access to Veeam R&D, as well as to experienced Veeam users.

It is better to post your question here instead of going through support when:
  • You have a question on architecture, features or functionality that product documentation does not answer fully.
  • You want to know what to expect from Veeam products in your environment.
  • You need product usage advice, or want to know best practices.
  • You want to share best practices with the community.
  • You want to submit a feature request.
On the other hand, if something does not work as expected, please open a support case instead.

Please, search before you post. Most imaginable questions have already been asked and answered in the past years. Even if the existing topic does not answer your question fully, continue posting there whenever this makes sense. We will merge duplicate discussions in an effort to keep this forum easily consumable.
Gostev
Veeam Software
 
Posts: 22562
Liked: 2736 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland

Attention newly registered users

Veeam Logoby Gostev » Tue May 22, 2012 11:41 pm 1 person likes this post

To protect the forum from spam bots, the first post of every newly registered user is held for manual approval by moderators. As a result, your first post may take up to a few hours to appear. Once your first post is approved, all the following posts will go straight through. Sorry for the inconvenience!
Gostev
Veeam Software
 
Posts: 22562
Liked: 2736 times
Joined: Sun Jan 01, 2006 1:01 am
Location: Baar, Switzerland


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