Please read this carefully, as any forum topics violating these rules are deleted permanently
without notice. This is not because we censor our forum, but because you didn't follow these simple rules!
• Always reference the support case ID
when posting about any technical issue
. Do not post errors or issues before opening a support case, or without referencing case ID. We require support case ID to have access to full information about the poster, and the issue. Topics not referencing support case ID are removed permanently.
• Do not post log snippets
. Full debug logs are required for troubleshooting, and log research is performed by the dedicated support engineers. To create a log package, click Help > Support Information
in the main menu. Then, open a support case
and upload the package. Include the support case ID in your forum posts instead of log snippets.
Trial users on their official evaluation period are eligible
for technical support, and can open support cases normally.
Please appreciate that this forum is not intended for technical support, and as such is not monitored by our support engineers. While the product management team behind these forums is unable to provide assistance troubleshooting complex technical issues. Provided support case ID we will however be able to drive major issues through support and R&D to ensure timely resolution.
We welcome any feedback! However, if you are not happy with your support engineer specifically, it is better to send your feedback directly to the support management
. To do that, go to the support portal
and click Talk to a Manager
under Contact support