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Gostev
Veeam Software
Posts: 23359
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Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
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Rules of posting errors or technical issues

Post by Gostev » Feb 24, 2009 5:43 pm 3 people like this post

Please read carefully, as forum topics violating these rules are deleted permanently without notice. It's not because we censor our forum, but because you didn't follow these simple rules!

Always reference support case ID when posting about any technical issue. Do not post about errors or problems before opening a support case, or without referencing support case ID. We require support case ID to have access to information about the poster, and the issue. Topics without a support case ID are removed permanently.

Do not post log snippets. Full debug logs are required for troubleshooting, and log analysis is automated. To create a support log package, click Support Information in the main menu. Then, open a support case and upload the package. Include the received support case ID in your forum post instead of log snippets.

Trial users on their official evaluation period are eligible for technical support. Support cases from NFR and free edition users are processed on a best-effort basis, depending on staff availability.

This forum is NOT an alternative way to obtain support when you are unable to open a support case for whatever reason.

This forum is not intended for technical support, and is not monitored by support engineers - while the product management team behind these forums is unable to provide assistance troubleshooting complex technical issues over forum posts. However, provided support case ID, we will be able to drive major issues through support and R&D to ensure timely resolution.

If you are not happy with your support experience, it is best to send your feedback directly to support management by clicking Talk to a Manager on the Customer Portal, under Support.

Gostev
Veeam Software
Posts: 23359
Liked: 3037 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

What is the purpose of this forum?

Post by Gostev » May 24, 2010 9:05 pm

The purpose of this community is to have a place where our users could talk to each other and the product management team to ask questions on product features, share experiences, look for an advice, submit feedback and request missing features. This forum gives you direct access to Veeam R&D, as well as to experienced Veeam users.

It is better to post your question here instead of going through support when:
  • You have a question on architecture, features or functionality that the product documentation does not fully answer.
  • You want to know what to expect from Veeam products in your environment.
  • You need product usage advice, or want to know best practices.
  • You want to share best practices or advice with the community.
  • You want to submit a feature request.
On the other hand, if something does not work as expected, please open a support case instead.

Please, search before you post. Most imaginable questions have already been asked and answered in the past years. Even if the existing topic does not answer your question fully, continue posting there whenever this makes sense. We will merge duplicate discussions in an effort to keep this forum easily consumable.

Gostev
Veeam Software
Posts: 23359
Liked: 3037 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Attention newly registered users

Post by Gostev » May 22, 2012 11:41 pm 1 person likes this post

To protect the forum from spam bots, the first post of every newly registered user is held for manual approval by moderators. As a result, your first post may take up to a few hours to appear. Once your first post is approved, all the following posts will go straight through. Sorry for the inconvenience!

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