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Gostev
SVP, Product Management
Posts: 24785
Liked: 3513 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Rules of posting errors or technical issues

Post by Gostev » Feb 24, 2009 5:43 pm 4 people like this post

Please read carefully, as forum topics violating these rules are deleted permanently without notice. It's not because we censor our forum, but because you didn't follow these simple rules!

Always reference support case ID when posting about any technical issue. We require case ID to have required information about the issue, and the poster. Do not create posts about errors or problems before opening a support case. Topics without a support case ID will be removed permanently.

Do not post log snippets. Full debug logs are required for troubleshooting, and log analysis is automated. To create a support log package, click Support Information in the main menu. Then, open a support case and upload the package. Include the support case ID in your post instead of log snippets.

Trial users on their official evaluation period are eligible for technical support. Support cases from NFR and Community Edition users are processed on a best effort basis depending on staff availability.

This forum is NOT an alternative way to obtain support when you are unable or unwilling to open a support case for whatever reason. The forum is not monitored by our support engineers, while the product management team behind these forums is unable to troubleshoot technical issues over forum posts. However, provided the support case ID, we'll be able to drive major issues through support and R&D to ensure timely resolution.

If you are not happy with the support experience, please contact our support management directly by clicking Talk to a Manager on the Customer Portal. To send feedback to management teams of other departments, please use Veeam Feedback Form at vee.am/feedback

Gostev
SVP, Product Management
Posts: 24785
Liked: 3513 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

If this is not a support forum, then what is the purpose of this community?

Post by Gostev » May 24, 2010 9:05 pm

The purpose of this community is to have a place where Veeam users can talk to each other and the Product Management team to ask questions on product features, share experiences, look for an advice, submit feedback and request missing features. This forum gives you direct access to Veeam R&D, as well as other experienced Veeam users.

It is better to post your question here instead of going to support when:
  • You have a question on architecture, features or functionality that the product documentation does not fully answer.
  • You want to know what to expect from Veeam products in your environment.
  • You need product usage advice, or want to know best practices.
  • You want to share best practices or advice with the community.
  • You want to submit a feature request.
On the other hand, if something does not work as expected, please open a support case first and foremost.

Please, search before you post. Most imaginable questions have already been asked and answered in the past years. Even if the existing topic does not answer your question fully, continue posting there whenever it makes sense. We merge duplicate discussions in an effort to keep this forum consumable.

Gostev
SVP, Product Management
Posts: 24785
Liked: 3513 times
Joined: Jan 01, 2006 1:01 am
Location: Baar, Switzerland
Contact:

Attention newly registered users

Post by Gostev » May 22, 2012 11:41 pm 1 person likes this post

To protect the forum from spam bots, the first post of every newly registered user is held for manual approval by moderators. As a result, your first post may take up to a few hours to appear. Once your first post is approved, all the following posts will go straight through. Sorry for the inconvenience!

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