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Helmut72
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Failed to resolve path to user folder

Post by Helmut72 »

Hi,

Case #04714204

Running Veeam Backup & Replication Community Edition 11 on Windows Server 2016.

The backup of the host itself completes with warnings:

22.03.2021 01:27:26 :: Unable to process [Desktop]: failed to resolve path to the user folder [DFS network path to Desktop]
22.03.2021 01:27:26 :: Unable to process [Documents]: failed to resolve path to the user folder [DFS network path to My Documents]
22.03.2021 01:27:26 :: Unable to process [Pictures]: failed to resolve path to the user folder [DFS network path to My Pictures]
22.03.2021 01:27:26 :: Unable to process [Video]: failed to resolve path to the user folder [DFS network path to My Videos]
22.03.2021 01:27:26 :: Unable to process [Music]: failed to resolve path to the user folder [DFS network path to My Music]

The folders are redirected to a network location and of course reachable.

I remember reading about the same issue with version 9 but cannot find the solution anymore.

Thank you!

Natalia Lupacheva
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Full Name: Natalia Lupacheva
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Re: Failed to resolve path to user folder

Post by Natalia Lupacheva »

Hi,

you've already checked firewall/open ports/access with the set account, right?
Could not find the thread about v9 you are talking about.

It's hard to guess without the logs (which is usually done by Support).
Just a suggestion - does ping by the hostname (and IP) work for this network location?

Thanks!

mikeg5
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Re: Failed to resolve path to user folder

Post by mikeg5 »

I am also receiving this error when backing up a Windows 10 Pro workstation with those folders being redirected to a SMB mounted user home. I await feedback from Veeam and would be willing to provide logs if needed.

Thanks

nikolaj
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Re: Failed to resolve path to user folder

Post by nikolaj »

Hi mikeg5,

I'd recommend submitting a support ticket since analysing your environment probably requires investigation efforts.
Have you tried troubleshooting those DFSN resolution issues with native OS tools?

Natalia Lupacheva
Veeam Software
Posts: 603
Liked: 140 times
Joined: Apr 27, 2020 12:46 pm
Full Name: Natalia Lupacheva
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Re: Failed to resolve path to user folder

Post by Natalia Lupacheva »

Hi @@mikeg5,

May I ask you to provide your Support case ID?
Support engineers can analyze your logs and help with technical issues(usually we do not share the logs and work with technical issues on forums).

Thanks!

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