Veeam v11 - SQL fix for storage snapshots

[StephanG]

Hi everyone,

i am preparing the update to v11 at the moment. But i saw this issue

#5: Backup from storage snapshots fails
Symptoms: Backup jobs fails with the "Unknown plug-in: 00000000-0000-0000-0000-000000000000" error.
Cause: The presence of rows with NULL host_id in [dbo].[Backup.Model.SanSnapshotJobInfos] table. Such rows may appear if you ever removed and re-added your primary storage to Veeam.
Status: Please contact our customer support for assistance with cleaning up the configuration database from invalid entries. If you're an experienced SQL Server admin, you can run the following SQL query on the Veeam configuration database at your own risk:

Which user should i use to connect to the VeeamSQL database? It is not the admin of the server nor the backupadmin which has access to the console.
I installed the SQL express with v7 some time ago.

Best regards
Stephan

[nielsengelen]

Best here is to contact support for assistance as suggested. Making changes to the database is always a risk and therefore we advise you to contact them.

They will most likely know as well if it's a dedicated account or the system account (which is the default I believe).