Real-time performance monitoring and troubleshooting
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pufferdude
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Backup Performance Data Collection Error

Post by pufferdude » Mar 04, 2016 11:33 pm

Just feeling the waters to see if anyone else is seeing these "backup performance data collection failure" notifications since moving to v9? I'm getting at least one for every backup proxy every day, and they always resolve in a minute or so. I'm wondering if maybe the ethernet between my Veeam server and storage/backup repository is getting saturated more (if somehow v9 is faster and using more BW?) and the Veeam Monitor (running on Veeam B&R server) queries are just not getting through?

Shestakov
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Re: Backup Performance Data Collection Error

Post by Shestakov » Mar 04, 2016 11:46 pm

Hello Jim,
There is one related topic, so it may be a bug.
Could you contact Veeam technical support for the logs investigation?
Thanks!

Vitaliy S.
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Re: Backup Performance Data Collection Error

Post by Vitaliy S. » Mar 06, 2016 10:00 am

Jim, let us know your case ID, as this issue cannot be reproduced in our labs.

pufferdude
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Re: Backup Performance Data Collection Error

Post by pufferdude » Mar 16, 2016 6:54 pm 1 person likes this post

I just opened case 01732518 for this issue.

Vitaliy S.
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Re: Backup Performance Data Collection Error

Post by Vitaliy S. » Mar 16, 2016 7:16 pm

Thanks, I will ask our QA team to take a look at it.

r-low
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Re: Backup Performance Data Collection Error

Post by r-low » May 19, 2016 2:09 pm

Hi,

We are having the same issue here. I'll be opening a support ticket as well but I was curious to know if this was a configuration issue or a software bug. Let me know if there was a resolution to this when you get a chance.

Thanks

pufferdude
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Re: Backup Performance Data Collection Error

Post by pufferdude » May 19, 2016 2:42 pm

Veeam support fixed this for us by lengthening the timeout for the collection, before it considered it an error. I don't remember the specific setting they changed but it was a simple fix.

Shestakov
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Re: Backup Performance Data Collection Error

Post by Shestakov » May 19, 2016 3:16 pm

There are several possible reasons, but looks like Jim is correct and that`s a configuration issue.
Support engineers should help with that.
Thanks!

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