Bombarded with Events data collection failure every 5minutes

Real-time performance monitoring and troubleshooting

Bombarded with Events data collection failure every 5minutes

Veeam Logoby albertwt » Fri Jan 23, 2015 2:13 am

Hi,

I have just applied new VeeamONE Patch#1 (8.0.0.1598) to fix another case (Veeam Support - Case # 00727625) where the data collection in one of the ESXi was considered as in error.
However after the Patch#1 is applied successfully, I got bombarded with the alert email every 5 minutes:

[Veeam ONE Monitor] Alarm - Events data collection failure for PRODVC01-VM has been changed to Error (previous state: Reset/resolved)
Alarm:Events data collection failure
Details:
Fired by event: VeeamEventCollectionFailedEvent
Event description: Failed to collect events data for object PRODVC01-VM. The object has already been deleted or has not been completely created
Initiated by: Veeam ONE Monitor (PRODMON01-VM)


and

Alarm:Topology collection failure
Details:Fired by event: VeeamInfCollectionFailedEvent
Event description: Failed to collect infrastructure topology for object PRODVC01-VM. System.Web.Services.Protocols.SoapException
Initiated by: Veeam ONE Monitor (PRODMON01-VM)


so how to avoid this problem ? or do we expect another patch#2 to be released soon for this issue / behaviour ?
--
/* Veeam software enthusiast user & supporter ! */
albertwt
Expert
 
Posts: 607
Liked: 19 times
Joined: Thu Nov 05, 2009 12:24 pm
Location: Sydney, NSW

Re: Bombarded with Events data collection failure every 5min

Veeam Logoby Shestakov » Fri Jan 23, 2015 9:19 am

Hi Albert,
As I see your support case is still open and you`ve scheduled Webex session. So please keep working with the support team.
Once our R&D team have the solution made and tested, the support team let you know. It can be a hotfix or a part of patch. As a workaround you can just suppress the alarm.
Thank you!
Shestakov
Veeam Software
 
Posts: 4863
Liked: 396 times
Joined: Wed May 21, 2014 11:03 am
Location: Saint Petersburg
Full Name: Nikita Shestakov

Re: Bombarded with Events data collection failure every 5min

Veeam Logoby Vitaliy S. » Fri Jan 23, 2015 11:09 am

Albert, please disable host hardware alarm as a workaround. Our R&D team is working on the update for this patch 1 to fix this events issue. Your support engineer will notify you about patch availability.
Vitaliy S.
Veeam Software
 
Posts: 19575
Liked: 1106 times
Joined: Mon Mar 30, 2009 9:13 am
Full Name: Vitaliy Safarov


Return to Monitoring



Who is online

Users browsing this forum: No registered users and 5 guests