Real-time performance monitoring and troubleshooting
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AlexanderDonov
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Client cannot attach to server

Post by AlexanderDonov »

I am trialling the monitor product on my 3.5 install. I have the monitor working fine on the VC machine, with TCP and named pipes enabled, the veeam group is in the groups, log on permissions setup. The problem is whenever I attempt to connect to the monitor remotely, whether on the lan with a domain attached machine, or from home over VPN with a workgroup, I get the following error:

Could not connect to the database. Please check connection settings.

If anyone would like to take a stab at what connection settings I should be checking, I'm up for it. There's only two that I see - server name and instance.

Atkatch
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Post by Atkatch »

Thank you for your request.
Are you trying to connect with the local or domain user?

AlexanderDonov
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Post by AlexanderDonov »

Both have the same username and password. You can't even enter a domain qualifier, it shoots back an error right away. (ie - domain\user or user@domain.lan)

Atkatch
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Post by Atkatch »

When you install Veeam Monitor client there is no option to enter user credentials.
You just specify service host and a instance name of the database in the options window.

Could you please describe more thoroughly where are you trying to enter this username?

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