We did a webex session with Veaam Engineer and didnt get anywhere. My concern is, the same id was used to install the original Veeam instance and now we are facing this issue. Even the 4.0.1 wont install anymore now. It is something to do with the format of entering the instance name. It is expecting something like "localhost\instance name" . In our case, hostname and instance is the same so we tried different combinations and gives the same misleading error message.
2010-05-05 09:24:17.780 Log opened. (Time zone: UTC-04:00)
2010-05-05 09:24:17.780 Setup version: Inno Setup version 5.2.3
2010-05-05 09:24:17.780 Original Setup EXE: C:\veeam_monitor_18.104.22.168\veeam_monitor_vi.exe
2010-05-05 09:24:17.780 Setup command line: /SL5="$50112,90998653,64000,C:\veeam_monitor_22.214.171.124\veeam_monitor_vi.exe"
2010-05-05 09:24:17.780 Windows version: 5.02.3790 SP2 (NT platform: Yes)
2010-05-05 09:24:17.780 64-bit Windows: No
2010-05-05 09:24:17.780 Processor architecture: x86
2010-05-05 09:24:17.780 User privileges: Administrative
2010-05-05 09:24:17.811 64-bit install mode: No
2010-05-05 09:24:17.811 Created temporary directory: C:\DOCUME~1\VEEAMI~1.COR\LOCALS~1\Temp\1\is-MHFLD.tmp
2010-05-05 09:26:13.808 Message box (OK):
Specified user account must have administrative privileges on the local machine.