Veeam Monitor installation

Real-time performance monitoring and troubleshooting

Veeam Monitor installation

Veeam Logoby is.service.desk » Tue Jun 16, 2009 4:58 pm

Hello.
I just installed Veeam monitor on my XP service pack3 workstation. I verified that I had all the system requirements and I allowed the installer to install SQL 2005 Express & create the database. All seemed to install fine but when I try to run the app I get;

This application has failed to start because VeeamSNMP.dll was not found. Re-installing the application may fix this problem.

So I did a search and found; VeeamSNMP.dl_ in the installation directory... I went ahead and renamed it to VeeamSNMP.dll and tried launching the app again.

Now the application launches, but when I go to Options --> Server Settings it says Collector Service status: Does Not exists
but database status is OK

Any ideas why the VeeamDCS service did not get installed correctly?
is.service.desk
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Re: Veeam Monitor installation

Veeam Logoby Gostev » Wed Jun 17, 2009 9:46 am

Hello Chris, what is the content of this file:
C:\Documents and Settings\<USERNAME>\Local Settings\Application Data\Veeam\Veeam Monitor for VMware\SvcUpdate.log

Sounds like installation failed at some point, have you tried to deinstall and reinstall the product?
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Re: Veeam Monitor installation

Veeam Logoby is.service.desk » Wed Jun 17, 2009 8:02 pm

Hi Sorry for the late response here is the content;

C:\Documents and Settings\chamilton\Desktop>ren PerfHelper.dl_ PerfHelper.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>ren PerfHelper25.dl_ PerfHelper25.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>ren PerfHelper25Int.dl_ PerfHelper25Int.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>ren PerfHelper40.dl_ PerfHelper40.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>ren PerfHelper40Int.dl_ PerfHelper40Int.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>ren PerfHelperAPI.dl_ PerfHelperAPI.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>del VeeamSnmp.dll
Could Not Find C:\Documents and Settings\chamilton\Desktop\VeeamSnmp.dll

C:\Documents and Settings\chamilton\Desktop>ren VeeamSnmp.dl_ VeeamSnmp.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>del veComLic.dll
Could Not Find C:\Documents and Settings\chamilton\Desktop\veComLic.dll

C:\Documents and Settings\chamilton\Desktop>ren veComLic.dl_ veComLic.dll
The system cannot find the file specified.

C:\Documents and Settings\chamilton\Desktop>regsvr32 /s veComLic.dll

C:\Documents and Settings\chamilton\Desktop>sc query VeeamDCS
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.



C:\Documents and Settings\chamilton\Desktop>VeeamDCS.exe /service
'VeeamDCS.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\chamilton\Desktop>echo 9009
9009

I suspect I should maybe put the installer in the root of my C drive and try running tit from there... I'm going to do that now...
is.service.desk
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Re: Veeam Monitor installation

Veeam Logoby is.service.desk » Wed Jun 17, 2009 8:05 pm

Actually I just figured out the problem... I have my cmd prompt set to automatically cd to my desktop (using the HKLM\Software\Microsoft\Command Processor\AutoRun key)
I removed the AutoRun entry and the SvcUpdate.log now looks clean... Thanks for pointing me in the right direction!
is.service.desk
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Re: Veeam Monitor installation

Veeam Logoby Gostev » Wed Jun 17, 2009 9:01 pm

Super, thank you for posting the resolution :D
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Re: Veeam Monitor installation

Veeam Logoby briane » Sun Sep 13, 2009 3:03 pm

I'm installing Veeam Monitor 4 on a system that formerly held 3.1. Downloaded bits 9/11. Same issue as the person above, although autorun is currently set to nothing....
Curious why the installer defaults to c:\windows\system32 rather than the absolute path to the installation files. If I create a "fix" batch file to execute the commands below inside of the correct path, no connections to Virtual Center happen. The result is that the "Class is not Registered".

Here is the log....

C:\WINDOWS\system32>VeeamDCS.exe /UnregServer
'VeeamDCS.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>wait.exe
'wait.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>echo 9009
9009

C:\WINDOWS\system32>del VeeamDCS.exe
Could Not Find C:\WINDOWS\system32\VeeamDCS.exe

C:\WINDOWS\system32>ren VeeamDCS.ex_ VeeamDCS.exe
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelper.dl_ PerfHelper.dll
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelper25.dl_ PerfHelper25.dll
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelper25Int.dl_ PerfHelper25Int.dll
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelper40.dl_ PerfHelper40.dll
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelper40Int.dl_ PerfHelper40Int.dll
The system cannot find the file specified.

C:\WINDOWS\system32>ren PerfHelperAPI.dl_ PerfHelperAPI.dll
The system cannot find the file specified.

C:\WINDOWS\system32>del VeeamSnmp.dll
Could Not Find C:\WINDOWS\system32\VeeamSnmp.dll

C:\WINDOWS\system32>ren VeeamSnmp.dl_ VeeamSnmp.dll
The system cannot find the file specified.

C:\WINDOWS\system32>del veComLic.dll
Could Not Find C:\WINDOWS\system32\veComLic.dll

C:\WINDOWS\system32>ren veComLic.dl_ veComLic.dll
The system cannot find the file specified.

C:\WINDOWS\system32>regsvr32 /s veComLic.dll

C:\WINDOWS\system32>sc query VeeamDCS
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.


C:\WINDOWS\system32>VeeamDCS.exe /service
'VeeamDCS.exe' is not recognized as an internal or external command,
operable program or batch file.

C:\WINDOWS\system32>echo 9009
9009
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Re: Veeam Monitor installation

Veeam Logoby briane » Mon Sep 14, 2009 2:42 pm

I've attempted to install veeam_monitor_4.0.1.156 on a separate Windows 2003 server with the exact same issue. Any suggestions?
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Re: Veeam Monitor installation

Veeam Logoby Gostev » Tue Sep 15, 2009 11:21 am

Brian, the same autorun key also exists under HKEY_CURRENT_USER, can you please verify that it is set to nothing as well?
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