Explorer for Exchange Server Fails as advertised

[hlmaldona]

Problem: Explorer for Exchange Server Fails as advertised
Platform: Nutanix AHV
Case #04776063 — Veeam Explorer for Microsoft Exchange unmounts as soon try to mount

Response: unacceptable outcome, not even a good news.

This is the reply:

"The Exchange Explorer is dismounting the disks. It has been determined that this is expected behavior at the moment. There were some changes made to address a couple of other issues, and this is a consequence of those changes. It is possible the behavior may be changed in the future, but for now it needs to stay as is."

Basically, it is broke, we will not fix it at this time, use a workaround.

And the main reason I have Veeam is because 2 only factors: Explorers and Tape functionality.

The case automatically close and I refuse to accept to pay for something that is not performing as advertised.

Any assistance?

[HannesK]

Hello,
and welcome to the forums.

As quick fix I see two options
1) you use agent-based backup with application aware image processing for the exchange server
2) as far as I understood, everything worked fine with V10. So going back to V10 might also be a workaround. I tend to go with 1 until the issue is fixed.

Best regards,
Hannes

[Mildur]

I recommend to use the agent for all applications on Nutanix.
There isn‘t any application aware processing from veeam with Nutanix AHV Backups. You need to relay on Nutanix own vss integration for that. I don‘t like it, because veeam cannot interfere or doing something at that process.

If you need application consistency, Log truncation or Guest file indexing, use Agent Backups. It will not cost you another license. You can backup the same Nutanix VM with image baes backup jobs and agent Backup jobs with the same license.

[Coldfirex]

I would be curious when (if?) application aware processing will be supported without having to fallback to the agent backups.

[HannesK]

for the foreseeable future, agents are the way to go for full application aware processing support. For VMs where simple VSS is enough, you can stay with Nutanix guest tools quiescing.

Fixing the explorer issue is a matter of time. Workarounds are mentioned above.

[Coldfirex]

HannesK: Is that a Veeam or Nutanix limitation at this point (application aware processing support)?

[hlmaldona]

Hi Coldfirex, at the moment I have no problem restoring. My current problem is one of handling and complexity to restore using the Explorers for both Exchange and Active Directory.

Apparently something is missing or bugged somewhere in the programming that as soon as it mounts the files, it immediately unmounts them and a second later the explorer opens and gives an error because it cannot find the mounting points.

Something that worked in the past version and in this version is broken.

An user deleted a folder by mistake in his mailbox, week later he requests the restoration of that folder.

I needed to mount 7 restore points in order to get the correct point in time. It was a time consuming process.