Broken Amazon S3 Glacier functionality

[chama1331]

Hello!

I'm trying out the free version of Backup and Replication.

While testing off-premises backup to S3 Glacier Deep Archive I encountered a problem that forbids me from using it at all.
At the end of the wizard I receive an error "Failed to create object storage repository."
I tried to give the account used full administrative rights, just to make sure its not an IAM permission issue. Same result.

Also, another error I received on previous step is when I try to modify Proxy Appliance EC2 instance type: "The remote server returned an error: (400) Bad Request."

Screenshots attached below.

Thanks!

Case #04674324

[Gostev]

Hello, while the error is unexpected, please note that the Community Edition does not support backup to object storage in principle. Thanks!

[chama1331]

Thanks for the response!

Just to be clear, it will work as soon as I purchase a license? Because I am thinking of getting one, but I do not want to get half-working software.

Thanks.

[dalbertson]

It will work when you have the required licensing. I would recommend reading the helpcenter guide to understand how it will move data to archive so that there are no misunderstandings of how operations are performed.

[Gostev]

Just to be clear, it will work as soon as I purchase a license? Because I am thinking of getting one, but I do not want to get half-working software.

We don't ship half-working software however, why don't you get an official trial license? This will unlock full functionality + technical support for 30 days.

Regarding your issue, I'm actually not exactly sure what is it. As I've said it looks unexpected, and does not seem to deal with the free license (you should be able to register a Glacier bucket with the free license, we allow this for DR purposes). So it's either some connectivity issue, or permissions issue, or attempting to use Glacier or an instance type in the AWS data center that does not provide one, or something along those lines. Our support will help you troubleshoot this as soon as you're on your official trial period.

[chama1331]

Ok, thank you! Will definitely try.