Discussions related to using object storage as a backup target.
Post Reply
JHuston
Enthusiast
Posts: 36
Liked: 5 times
Joined: May 29, 2018 1:06 pm
Full Name: Jeff Huston
Contact:

Failure offloading to archive tier

Post by JHuston »

I setup offloading archive tier to Azure a while back and now that my jobs have hit their offload window from my Hot Azure tier (180 days), they are all failing with this error.

Code: Select all

Additional Details: Task failed. Error: This request is not authorized to perform this operation.
Agent failed to process method {LongTerm.GetRepositoryKey}.
I do have a case open but it's moving slow, case # 05026255. I wanted to reach out to the community to see if anyone has seen this error before and could provide some insight to move me along in fixing this?

It is Veeam V11 on the latest patch. Thanks in advance!
Natalia Lupacheva
Veteran
Posts: 1143
Liked: 302 times
Joined: Apr 27, 2020 12:46 pm
Full Name: Natalia Lupacheva
Contact:

Re: Failure offloading to archive tier

Post by Natalia Lupacheva »

Hi Jeff,

Quickly checked if anyone posted similar problems, but it doesn't seem to be a common issue, so please keep working with Support.
If you're unhappy with your Support ticket, you can always escalate your case.

Thanks!
puderbaer
Novice
Posts: 8
Liked: 2 times
Joined: Sep 13, 2013 10:59 am
Full Name: Uwe Sachse
Contact:

Re: Failure offloading to archive tier

Post by puderbaer »

Hi Jeff,

has the problem been solved by Veeam Support in the meantime?
We are experiencing exactly the same issue.

Thanks
veremin
Product Manager
Posts: 20368
Liked: 2288 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Failure offloading to archive tier

Post by veremin »

The OP did not pursue the investigation for unrelated reasons. Kindly, reach our support team and open your own ticket. Thanks!
Kevin516
Lurker
Posts: 1
Liked: never
Joined: Apr 19, 2022 7:18 pm
Full Name: Kevin B Murray
Contact:

Re: Failure offloading to archive tier

Post by Kevin516 »

I too am encountering that same Error: This request is not authorized to perform this operation.
Agent failed to process method {LongTerm.GetRepositoryKey}

We were successfully archiving very large SQL Server backups for months with VBR v11 & v11a.
Our Compute account's secret expired & we needed to create a new 'Compute Account' because the previous account utilized an ex-emp's Azure account, which has since been dropped. He was our Azure guru with all the privileges & I'm an Azure newbie.
Now (May/June 2023) it's throwing the 'not authorized" error msg.

Veeam Support has told us it's most likely a permissions issue, but we can't find any discrepancy from the requirements doc.
Thoughts?
veremin
Product Manager
Posts: 20368
Liked: 2288 times
Joined: Oct 26, 2012 3:28 pm
Full Name: Vladimir Eremin
Contact:

Re: Failure offloading to archive tier

Post by veremin »

Can you share with us the ticket number so we can confirm the investigation findings? Thanks!
Post Reply

Who is online

Users browsing this forum: No registered users and 13 guests