Using object storage as a backup target
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agrob
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problems adding azure blob storage account

Post by agrob »

Good Day

When i try to add a new object storage repository -> azure blob storage, i get the following error message under the account settings:

"Azure Cloud Connection has returned an untrusted certificate"

Veeam does not display the certificate. Time on the Server is correct.
How can i troubleshoot/fix this?
Thanks

veremin
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Re: problems adding azure blob storage account

Post by veremin »

We will need to see debug logs first. Can you open a ticket with our support team and provide its number here? Thanks!

agrob
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Re: problems adding azure blob storage account

Post by agrob »

Thanks, Case ID 03415333

agrob
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Re: problems adding azure blob storage account

Post by agrob » 1 person likes this post

Problem solved. Veeam Backup Server was not able to connect to Microsoft PKI site to check Certificate. I thought that proxy server specified in the azure blob storage repository would do all the needed connections. once veeam backup server was able to check the certificate, it worked

veremin
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Re: problems adding azure blob storage account

Post by veremin »

Glad to hear that the problem has been solved. Thanks for taking the time and updating the topic with the resolution; much appreciated!

silviaspera
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Re: problems adding azure blob storage account

Post by silviaspera »

How did you solve the problem?
What does it mean "once veeam backup server was able to check the certificate"?

Where is the proxy specified?

I can't undertsand how to solve it!

Many thanks for your support
Silvia

wishr
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Re: problems adding azure blob storage account

Post by wishr »

Hi Silvia,

The initial poster did not mention resolution details during the conversation with our support engineer, so please open a support case (don't forget to let us know your support case ID) and work with them since your root cause may differ.

Thanks

silviaspera
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Re: problems adding azure blob storage account

Post by silviaspera »

Sure, it may differ however is it possible to know the most common cause? I think it could be the same in many cases.
Thanks anyway

wishr
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Re: problems adding azure blob storage account

Post by wishr »

As I mentioned, we do not have detailed information about resolution steps performed by the initial poster since they have not been shared with our support team in the support case. The only information available is this.

agrob
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Re: problems adding azure blob storage account

Post by agrob » 1 person likes this post

The solution in our case was to grant the veeam backup server access to the internet to check crl. if first thought that the server which acts as gateway server for the azure repository just need access to it and to check the crl. but this was not enough -> just make sure that the backup server itself (management gui) has internet access. hope this helps

leockw
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[MERGED] Offsite backup offload to Azure error

Post by leockw »

Hi all,

We have offsite backup file offload to Azure storage, at the beginning is works fine but the last file show the error "Azure Cloud connection has returned an untrusted certificate".

Our environment as following,
Primary job to primary backup repository - VBR server 11
Backup copy job to offsite backup repository - NAS

Scale-out repository – Performance Tier – offsite backup repository
Scale-out repository – Capacity Tier – Microsoft Azure Storage

No matter the performance tier has gateway server or not, it also has the error.

Do anyone experienced this error and how to fix it?

Case# 04990070

Kind Regards,
Leo

HannesK
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Re: problems adding azure blob storage account

Post by HannesK »

Hello,
sounds like the same issue above. If that's not the case, please continue working with support.

Best regards,
Hannes

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