SureBackup Job - No e-mail notification when successful

[WillowLeaf]

After spending several hours checking the Settings, google and this board for a solution, I think, you guys probably can help me out here.
I'm quite new to Veeam, so if any needed information is missing, please say so.

We are running 4 SureBackup jobs on a weekly basis.
2 of them have recently been moved to a new lab and since then, we do not receive any notification, unless it's a failure.
In the general options, the e-mail setting had not been touched - the boxes for success, warning and failure are still checked.
Even if I add the e-mail notification in the job settings, we just receive the notification of the failure (even twice, which shows me, that the entered e-mail has been accepted).
The other 2 Jobs, which still are running in the old lab don't have any additional e-mail settings activated.

So, are there any settings in the lab itself for notifications?? Which I haven't been able to find?

I don't want to move the jobs back to the old lab, as it has been made for one of those jobs (as it stopped running in the old lab..).
So thanks already for any Inputs!

Patch 4 has been installed - current version 7.0.0.871 - Enterprise Edition

[Shestakov]

Hello Corinne,

To receive e-mail notifications you need to select the "Send email notifications to the following recipients" check box(as you wrote you did) and check general email notification settings.
Please check the link, make sure "Notify on success" checkbox is selected. If it still doesn`t work please contact Veeam Support team. Thank you.

[WillowLeaf]

Well, all these points have been checked.

Then I will contact the support team, as you propose.
Thanks anyway!

[Shestakov]

Corinne,
That`s strange. Could you please provide your support case number once you have it, so I can follow your issue?
Thanks!