File to tape from Mac OS SMB share

[sibinsam]

Hi,

I am trying to run a file to tape job that copies files from a SMB share which is shared from a MAC OS to tape. The problem is the job fails with enumeration error if the path is more than 3 or 4 folders deep. for example //share/share1/share2/share3....
The job works fine if the path is only //share/share1.
Has anyone faced this issue? Any tips or ideas would be appreciated.
Case # 00741489

[veremin]

What product version you're using? Is a whole folder selected as source for a file to tape job or just individual files residing inside it? In the latter case, can you provide us with full file path, including its name? Also, what's the exact error?

[sibinsam]

Veeam version 8.0.0.917 (patch 1). Mac OS is 10.9. Entire folder is selected as source for the file to tape job. The error message is "Unable to enumerate files in folder \\<MAC Server IP Address\Share\Share1\Share2\..>".

[Dima P.]

Hello Sibin,
Thanks for the details -yes the issue looks unexpected, so lets wait for the support team investigation results. In addition, I wonder is there a specific purpose of such setup? As a workaround, I’d just point the tape job directly to the necessary shared folder.

[sibinsam]

The storage device is connected to this Mac server and we have a few users using Mac machines connected to this mac server. The requirement is to backup this data.

As a workaround, I’d just point the tape job directly to the necessary shared folder.

Do u mean mapping the shared folder on the computer and then adding this as a source for the file to tape job? Yes, tried all possible methods to think of, including mapping the shared folder with root credentials. The job always fails with enumeration error.
I think the case has been escalated today.

[Dima P.]

Ok, thank you for the clarification. I'll discuss your case with QA team.

[homa]

Same problem here with Synology RS3614xs+
and Veeam Backup & Replication 8.0.0.917 patch1 on Windows Server 2012R2
Tape Library is Tandbergh T24 (Exabyte Magnum 224 C306)

Share has 1.0TB of data in 217'173 Files and 14'006 Folders

Longest path local on drive mapping are (245):
M:\K...........\..........\J\Jethro Tull\1988-Jethro Tull - 20 years of (box set)\CD2 - Flawed Gems and the Other Sides of Tull\Jethro Tull - 14 - Living In These Hard Times (Recorded for 'Heavy Horses' album, London 1978 - Mixed April 1988).mp3

and 'suprise' in veeam as smb share (278)
\\STRSRV01.dmz.grossmatten.ch\music\K...........\..........\J\Jethro Tull\1988-Jethro Tull - 20 years of (box set)\CD2 - Flawed Gems and the Other Sides of Tull\Jethro Tull - 14 - Living In These Hard Times (Recorded for 'Heavy Horses' album, London 1978 - Mixed April 1988).mp3

that's the problem! Veeam can not handle paths more than 256.

12.02.2015 06:32:42 :: Job started at 12.02.2015 06:32:40
12.02.2015 06:32:45 :: Building file tree
12.02.2015 06:33:52 :: Unable to enumerate files in folder \\STRSRV01.dmz.grossmatten.ch\music\
12.02.2015 06:33:52 :: All file system objects were skipped
12.02.2015 06:33:52 :: No new files to backup per job settings
12.02.2015 06:33:53 :: Job finished with error at 12.02.2015 06:33:52

[sibinsam]

Hi,
Case has been resolved. The support engineer disabled mcafee protection and changed the veeam tape service credentials to match those used to access the SMB share (MAC server is not joined to windows domain). The job ran successfully.
After the call I reverted back the settings and enabled mcafee protection and strangely the job still ran fine. The only other change which we did was 2 hours before the support call the MAC OS was upgraded to 10.10 (Yosemite) from 10.9. Maybe that was the issue.

[Dima P.]

sibinsam, Thanks for the heads up!

homa, Long paths should not be the root of the problem. Please, review the provided solution, and contact support if needed. Thank you.