Surebackup Errors

[chi-ltd]

This was working, well at least no errors!

Now getting:

Code: Select all

SureBackup: SureBackup Job 1 - Veeam Server Test
Created by domain\administrator at 07/04/2015 12:54.
Session Details
Status	Error	Start time	07/04/2015 12:59:14	Details
07/04/2015 13:01:08 Warning Server_Test_for_Veeam - Reconfiguring 
07/04/2015 13:04:34 Warning Server_Test_for_Veeam - Powering on 
07/04/2015 13:04:36 Warning Server_Test_for_Veeam - Running ping test(s) 
07/04/2015 13:06:36 Warning Server_Test_for_Veeam - Running test scripts 
07/04/2015 13:19:55 Error Server-DC2 - Running test scripts 
Total tasks	2	End time	07/04/2015 17:56:38 
Processed tasks	2	Duration	4:57:24  
Successful tasks	1	Warning tasks	0
Failed tasks	1	Skipped tasks	0
Progress	100 %
Virtual machines status
VM name	Status	Start time	End time	Heartbeat test	Ping test	Custom script test	Validation test
Server_Test_for_Veeam	Success 	07/04/2015 12:59:14	07/04/2015 17:56:26 	Success	Not run	Not run	Disabled
Server-DC2	Failed 	07/04/2015 12:59:14	07/04/2015 13:20:06 	Success	Success	Global Catalog script, Path: Veeam.Backup.ConnectionTester.exe, Args: 172.31.10.31 3268, Result: Failed 
Domain Controller script, Path: Veeam.Backup.ConnectionTester.exe, Args: 172.31.10.31 389, Result: Failed 
DNS Server script, Path: Veeam.Backup.ConnectionTester.exe, Args: 172.31.10.31 53, Result: Failed 

Ideas?

[veremin]

I'm wondering what product version you're using? Also, what's your support ticket number?

[chi-ltd]

Im still evaluating it, running 8.0.0.817

[foggy]

If you're on official evaluation period, you'are still eligible for support. Technical issues like this one should always be addressed to the technical team (please review the guidelines available when you click New Topic).

[chi-ltd]

opened a case, does this get created automatically and should i see this in the portal or does it take time?

[foggy]

You should get the case ID immediately after opening it.