Application Aware - VSSControl: Failed to prepare guest

[Austregisel]

Hello all,

First time posting. We are trying to run an Application Aware backup for a SQL server and running into the error below. The backup used to work but now fails. We have increased the vss timeout based on the article listed below as well.


VEEAM Version:
8.0.0.917

Server to be backed up:
Server 2008Ent R2 x64
SQL 2008

Code: Select all

Error:
7/11/2015 10:15:58 PM :: Failed to prepare guest for hot backup. Error: VSSControl: Failed to prepare guest for freeze, wait timeout 4600 sec 

Windows Event Log:
Log Name:      System
Source:        Service Control Manager
Date:          7/12/2015 1:05:20 AM
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:     blank
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the VeeamVssSupport service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2015-07-12T05:05:20.800994200Z" />
    <EventRecordID>78712</EventRecordID>
    <Correlation />
    <Execution ProcessID="568" ThreadID="32988" />
    <Channel>System</Channel>
    <Computer>blank</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">VeeamVssSupport</Data>
  </EventData>
</Event>

KB:
http://www.veeam.com/kb1377


Thank you in advance for any help.

[Shestakov]

Hello Patrick,
Please provide support case number as required for topics about technical errors.
Thanks!

[Vitaliy S.]

Here is a list of some existing topics with the same error > http://forums.veeam.com/search.php?st=0 ... it+timeout

[Austregisel]

My case# is case 00725968 as the issue as once again popped up.

[ismailkaratas]

Hi,

I am using Veeam Backup & Replication v9. I am taking backup of SQL Server but I am taking an error. The Error is " VSSControl: Failed to prepare guest for freeze, wait timeout 900 sec.". I read this link "https://www.veeam.com/kb1377" and added "VssPreparationTimeout:1800000" in regedit but it is giving same error. Could you please help me?

Regards,

Ismail Karatas

[PTide]

Hi,

Could you post your case ID please?

Thank you.

[Supraman]

Hello,

I am still having this issue after adding the following registry key "VssPreparationTimeout:1800000" the only difference is this time i got the following message , "7/18/2017 8:30:32 PM :: Processing XXXXX Error: VSSControl: Failed to prepare guest for freeze, wait timeout 1800 sec," instead of 900 sec.

My Case # is 02215466

[FFulleringer]

I have the same issue than you, I even put 30000 seconds, with no success. Please Supraman, could you tell me how did you solve this issue?

Thanks.

[veremin]

Based on the support ticket, increasing timeout value and excluding other 3-party software from truncating logs have solved the issue for Ismail.

However, your situation might be a bit different, so, please, reach our support team for further investigation.

Thanks!