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frankive
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Backup copy job sometimes goes on forever

Post by frankive »

From time to time we see backup copy jobs at customers who is running "forever", meaning showing run time for lets say 70 hours, even when we have set the internval to 1 day.
This is solved by starting the server. Sometimes it works just to take the services, but often we have to reboot the server.

What could cause this?
As an bad programmere I would have a "if more than 24 hours than fail and restart the job) :)

The last sentence was of course just a joke since I am not a programmer.. :D
foggy
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Re: Backup copy job sometimes goes on forever

Post by foggy »

Frank, what are the stages that those jobs are sitting at most of the time? Have you tried to involve our support engineers in those cases?
frankive
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Re: Backup copy job sometimes goes on forever

Post by frankive »

Primary it is "Waiting for the new copy interval".
Dont want to create 8 cases for this.. :)

But I see this sometimes at different customer sites. Somestimes it also can be explained if the service provider has been down for some time for maintenance. But primary that is not the reason and it still occurs. Even when other backup copy jobs at same server works fine against the same service provider and repository.
foggy
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Re: Backup copy job sometimes goes on forever

Post by foggy »

frankive wrote:Primary it is "Waiting for the new copy interval".
Do you mean the job is waiting for the new copy interval to start while it should be already started (according to the schedule) and new restore points are waiting on the source?
frankive
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Re: Backup copy job sometimes goes on forever

Post by frankive »

Correct.
foggy
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Re: Backup copy job sometimes goes on forever

Post by foggy »

This shouldn't be the case, so contacting support is still required.
frankive
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Re: Backup copy job sometimes goes on forever

Post by frankive »

experienced the same again with a customer. 11 days without offsite backup, due to he didnt receive any email alerts either since the job did go on forever..
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