Error when trying to install VEB 1.1.2.119

[Youyoutte]

Bonjour,
I would like to install VEB on my laptop but I encounter a problem when I launched the install binary.
On the event viewer, two errors appears :
Source .NET Runtime
Event ID 1026

Code: Select all

Application: Veeam.Setup.Endpoint.dat
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
   at System.Windows.Application.ApplicationInit()

Exception Info: System.TypeInitializationException
   at System.Windows.Application..ctor()
   at Veeam.Setup.Endpoint.EndpointSetupApp.Main(System.String[])

Source : Application Error
Event ID : 1000

Code: Select all

Faulting application name: Veeam.Setup.Endpoint.dat, version: 1.1.2.119, time stamp: 0x560a23b9
Faulting module name: KERNELBASE.dll, version: 10.0.10586.0, time stamp: 0x5632d1de
Exception code: 0xe0434352
Fault offset: 0x0000000000071f08
Faulting process ID: 0x2054
Faulting application start time: 0x01d15f5caf4c7397
Faulting application path: C:\Users\YOA\AppData\Local\Temp\RarSFX1\EndPoint\Suite\Veeam.Setup.Endpoint.dat
Faulting module path: C:\Windows\system32\KERNELBASE.dll
Report ID: 400be2d7-ebc8-4557-b092-22e9d4107ac4
Faulting package full name: 
Faulting package-relative application ID: 

I download another VEB binary, still the same issue. I tried without anti-virus, still the same error.

On the event viewer, .NEt appear to be the reason of my issue but I didn't have any clue how to check/repair my .NET configuration

I work on a Windows 10 Enterprise up to date with .NET 4.6.

If anyone got an idea, I would appreciate it

And sorry for my poor English.

[PTide]

Hi,

I didn't have any clue how to check/repair my .NET configuration

Have you already tried this tool? If that does not help kindly open a case with our support team and post your case ID here.

Thank you.

[Youyoutte]

Bonjour,
After a remote session with the support team yesterday, they found this is a Windows based error.
sfc /scannow show that some Windows system files are corrupt.
According to this article - http://www.tenforums.com/performance-ma ... annow.html a workaround could fix my issue. However, it's not working for me.
I will reset my laptop this week.

Thanks for the great support !


PS It could be nice to allow opening a support ticket from the Veeam web panel. At this time, the only way to open a ticket is via the VEB console. When the product is broken, we can't open a ticket...

[PTide]

Glad that the problem has been resolved.

It could be nice to allow opening a support ticket from the Veeam web panel.

That will be counted as a feature request. Thank you!