Backup Failing

[mallen]

Just logged a case 01712649, but wondering if anyone else has this error. Backups stopped working last Sunday, they have been going fine for 2 weeks. Its like it is getting stuck on the "Merging oldest incremental backup into full backup file".

I have 2 servers that push backups to 1 single backup server that just has a bunch of shared volumes. Both servers running endpoint stopped the same day pushing the backups and give the same error.

The merging runs for about 3 hours, then says: 2/21/2016 9:09:21 PM :: Full backup file merge failed Error: ChannelError: ConnectionReset

It tries about 8 times then quits. Not sure if anyone has any ideas but it would be greatly appreciated!

[Dima P.]

Marcus,

So destination for backup job is shared folder, right?

[mallen]

Yes it is.

[mallen]

I just had to open a new case again. 01732799

Now that it has been 2 weeks since the original fix to the old case, it started happening again. The backups work fine until we get to a "rollup" day (14 days), then I get the above errors on 2 separate servers. I know the folders are accessible, they work up until "rollup" day.

What I dont understand is that it works fine for 13 days, then the 14th it fails and I have to lose all the data and rebuild? That doesn't sound right!

[Dima P.]

Marcus,

Thanks for sharing! May I ask you to upgrade your VEB to a newer version since it have lots of bug fixes included? You can get it from the website.

[mallen]

No problem. As an FYI, I also updated a new case for the other server: 01733472

I am updating it now on both servers.

[Dima P.]

Thanks for the heads-up Marcus. Let us know how it goes.