Backup Performance data collection failure (E_Accessdenied)

[edvschriesheim]

Hello,

last week we switched the Veeam One Database from a local SQL Express to our Full SQL Server, according to the KB Entry.
During the Weekend Veeam One was running fine without Errors.

Since yesterday we've 9 Configuration Issues:
Fired by event: VeeamBpPerfCollectionFailedEvent
Event description: Failed to collect performance data for object B1SHBA-BACKUP.B1SHBA.INTERN. Die COM-Klassenfactory für die Komponente mit CLSID {6727052E-6FA8-4F80-8CB8-72DD89D4D5CC} konnte aufgrund des folgenden Fehlers nicht abgerufen werden: 80070005 Zugriff verweigert (Ausnahme von HRESULT: 0x80070005 (E_ACCESSDENIED)). This is the last record for this event. All other entries will be suppressed according to error reporting policy.
Initiated by: Veeam ONE Monitor (xxxxxx)

All of the 9 objects have the same error. Remote Registry is enabled and WMI is running. From the Veeam One Server i can access the performance Couter of the Backup Server and the Backup Proxy when using perfmon. Also i can access the Remote Registry.

Veeam One, Veeam B&R and Veeam Enterprise Manager. All Services using the same Domain Account. The Account has local Admin Permission on the Veeam One Server and the Veeam B&R Server (with Enterprise Manager installed).

CaseID: 01739796

[Shestakov]

Hello,
The issue is pretty generic and can be caused by different reasons.
What build number of Veeam ONE and VBR are you at?
Thanks!

[edvschriesheim]

Problem solved. SQL Server didn't accept the authentification. We changed from Windows Authentification only to SQL User and Windows Authentification.
That disturbed the connection between veeam one and SQL Server. A Restart of the sql service solved the problem.

Maybe it's an idea to generate an additional error to inform the user/admin that the sql connection has errors.
The Description of the VeeamBpPerfCollectionFailedEvent let you focus on the Backup Server Infrastructure and not the sql

[Vitaliy S.]

Yes, makes sense! Thanks for feedback.