Error code: [0x800423f4]

[firmdale]

Hello

Having this issue with fresh install, latest version 1.5.0.306.

Can someone help?

Code: Select all

5/9/2016 3:30:21 PM :: Creating VSS snapshot Error: Failed to create snapshot: Backup job failed. Cannot create a shadow copy of the volumes containing writer's data. A VSS critical writer has failed. Writer name: [SqlServerWriter]. Class ID: [{a65faa63-5ea8-4ebc-9dbd-a0c4db26912a}]. Instance ID: [{b98410bd-caa7-41d1-89fb-408eeb793db6}]. Writer's state: [VSS_WS_FAILED_AT_PREPARE_SNAPSHOT]. Error code: [0x800423f4].

Regards
Dawid

[Dima P.]

Hi Dawid,

Did you try to reboot this machine? Can you please open a support case and post case ID to this thread. Thanks.

[firmdale]

Hi Dima

Yes we have rebooted, also reinstalled VEB and did a trick with VSS re-registering.

[firmdale]

support case number is 01793946

[Dima P.]

Thank you for the heads up. Please keep us posted regarding the investigation results.

[kjudy]

So, did anyone ever discover the issue/fix?

[Vitaliy S.]

OP's case was closed due to no response from the customer, so kindly open a support case with our technical team directly. Once you do this, please let us know your case ID. Thanks!