Can't mount backup for restore

[justin23]

I've managed to get a few backups done using the CLI interface. I have a complete server backup, but I couldn't mount the backup to do a restore. I then ran a smaller job to check to see if that was a problem and still can't mount the backup.

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[root@perseus ~]# veeamconfig backup list
Job name      Backup UUID                             Repository   Created at
perseus-boot  {188496ce-deb0-4599-bc1c-e3467f126ad1}  veeambackup  2016-08-26 12:11
perseus       {817065d5-671d-4094-b967-3fd759894882}  veeambackup  2016-08-26 12:16
perseus-all   {7a12d5d0-e2e6-41eb-b925-1ad7ce8efc45}  veeambackup  2016-08-28 14:54
perseus       {06ff9fbe-a52c-4025-aa00-21ae26b0dc8a}  veeambackup  2016-08-28 17:03
perseus-home  {f76fae7c-da2c-48a6-9f63-ca8805c20c28}  veeambackup  2016-08-30 10:31

So the last backup is just of the home folder. Then I try to mount it using the following.

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[root@perseus ~]# veeamconfig backup mount --id f76fae7c-da2c-48a6-9f63-ca8805c20c28 --mountdir /mnt/backup/
Error: Retrieved less bytes from the storage [0] than required [4608]. Offset: [3996383744]. File: [/veeam_backup/perseus-home/perseus-home_2016-08-30T103104.vbk].
Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://RestoreText_{9870ab9b-7834-417c-b5b8-6239fadad840}]. CHMOD mask: [0].
Agent failed to process method {DataTransfer.RestoreText}.
Failed to mount restore point [{a5daeaa0-0055-4c84-b76a-117d2fc38927}] in directory [/mnt/backup/].
[root@perseus ~]#

The logs show the following

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veeamconfig session log --id 56d7f5da-ea38-422a-bd91-327bab7cfaef
2016-08-30 03:35:58 UTC {b000c36f-aa92-4d1a-a150-7abc90675e00} [info] Job started at 2016-08-30 13:35:58
2016-08-30 03:35:58 UTC {f34e647b-ec21-4788-9b2f-2eaac22cb0c7} [info] Mounting restore point
2016-08-30 03:35:58 UTC {d1eaa8de-5250-41ea-a921-6d184ff31166} [error] Retrieved less bytes from the storage [0] than required [4608]. Offset: [3996383744]. File: [/veeam_backup/perseus-home/perseus-home_2016-08-30T103104.vbk].
--tr:Failed to retrieve V4 data block. Block offset: [3996383744]. Compressed size: [4203]. Original size: [12085].
--tr:Failed to retrieve restore block [0] for file [summary.xml].
--tr:Failed to read block [0] from restore point
--tr:Next asynchronous read request cannot be processed.
--tr:Asynchronous data reader has failed.
--tr:Failed to process conveyored task.
Failed to restore file from local backup. VFS link: [summary.xml]. Target file: [MemFs://RestoreText_{9870ab9b-7834-417c-b5b8-6239fadad840}]. CHMOD mask: [0].
Agent failed to process method {DataTransfer.RestoreText}.
--tr:Backup client has failed to execute command.
--tr:Failed to restore text.
2016-08-30 03:35:58 UTC {a9f79b7a-f71a-4742-a730-0be3379ff267} [error] Failed to mount restore point.
2016-08-30 03:36:02 UTC {1eb3e286-ba16-45e0-848f-b187564198ef} [error] Job failed unexpectedly

any ideas? I've not found anything in this forum

[nielsengelen]

Can you perform the restore via the GUI (veeam)? Or does that fail as well?

[justin23]

Can you perform the restore via the GUI (veeam)? Or does that fail as well?

Unfortunately I have no gui interface on this server. If i try and run the gui by typing "veeam" i get a black screen.

[nielsengelen]

Today BETA2 will be available. I would suggest trying this one as BETA1 will expire.

[PTide]

Also please describe the system where you have Veeam Agent running at (OS, hardware etc). Veeam Agent console UI was designed to be able to work on systems that have no graphical interface so I'm very curious why UI is not working in your case.

Thanks