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TGacs
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VM Guest Disk Space Alarm keeps occurring

Post by TGacs »

Veeam One 9.5.0.3254
Hyper-V 2016 environment
2008R2 VM Guest

Veeam One correctly triggered a "Guest Disk Space" alarm for a Server 2008R2 VM.
Shut down the VM.
Expanded the VHDX.
Started the VM and went into Disk Mgmt and extended the Windows volume so the volume is now only ~50% full. (This is the only volume on the VM.)
Resolved the alarm in VeeamOne.
However, the same Guest Disk Space alarm keep triggering and showing the exact same low free space values as it originally detected.
This is still occurring ~45 minutes after expanding the VM's disk space. Refresh does nothing.

NOTE1: The VeeamOne Summary screen for the VM shows the GUEST DISK USAGE at ~50% free, and teh Datastore state shows the disk as Healthy.
NOTE2: This VM is a domain controller and even using a domain admin account for the VM credentials in VeeamOne does not fix the situation.

Q: How long should it take for VeeamOne to update the values to the current condition of 50% full and stop triggering the alarm?

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TGacs
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Re: VM Guest Disk Space Alarm keeps occurring

Post by TGacs »

Well, darn it. After going through all the effort of making a detailed post, the alarm resolved on its own about 5 minutes after posting. Not sure why it did so more than 45+min after resolving the actual problem.
Shestakov
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Re: VM Guest Disk Space Alarm keeps occurring

Post by Shestakov » 1 person likes this post

Hello TGacs,
Indeed Veeam ONE takes time to refresh VI objects configuration as if we refresh it as often as performance metrics, it will slow down the workload.
We will think how to avoid that type of confusion though.
Thank you for pointing that out!
dali@iae.nl
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Re: VM Guest Disk Space Alarm keeps occurring

Post by dali@iae.nl »

We also get this warning often. After extending the disk sometimes it takes "only" 1 or 2 hours before the warning disappears. But sometimes it can take many days before disappearing.
Is there any thing we can trigger to refresh this for a specific VM. Start the Data collection from the Web clietn does not that trick.
Under the VM the Guest Disk Usage is still showing the old capacity.
Running the latest Veeam ONE 11, build 11.0.1.1880 to Hyper-V 2019 fully patched (as you should do always of course).
RomanK
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Re: VM Guest Disk Space Alarm keeps occurring

Post by RomanK »

Hello Da Li,

It is not an expected behavior when metrics are not updated for many days. This could indicate that something is wrong with data collection.
Guest Disk Usage is still showing the old capacity.
In that case, please open a support case and provide a case ID in this thread so we could collect all the additional details and investigate it accordingly.

Thanks.
dali@iae.nl
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Re: VM Guest Disk Space Alarm keeps occurring - fixed

Post by dali@iae.nl »

Last week it occured again so I created a ticket (05656781) and got a patch today.
Fix_354722 = VeeamDataLoader.dll + VeeamDataProviderHyperV.dll, both of date 11-11-2021.
And that worked for me. Thanks Veeam for the quick reponse.
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