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mvidalinc
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veeam stuck at the end of creating a job

Post by mvidalinc »

Hello,

I just installed Veeam Linux Backup Free on one of my servers (Debian 8 ). I created a job with NFS folder as destination on another of my servers (also Debian 8 ). But in the end of the configuration of the job, the software Veeam is stucked, "hanging" :

Image

I re-tried several times, but same problem. 15 minutes and still stuck...
The NFS folder is working fine as I tested to mount it with no problem.

Can you help please ?
mvidalinc
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

Also stuck when I choose not to "start job now".
PTide
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Re: veeam stuck at the end of creating a job

Post by PTide »

Hi,

Did you use GUI to connect to the NFS folder, or it was already mounted so you just selected "local" storage in the job options? Please also collect logs (use 'M' button to get to the Misc menu) and contact our support team directly (even though you have Free version) and post your case ID here.

Thanks
mvidalinc
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

My case ID : 02251723

Yes I used Veeam GUI to connect the NFS folder, but at first I also mounted the NFS folder manually before the veeam GUI, and the software stuck at the end of the creation of a job.
So I unmount the NFS folder and retried the veeam creation of a job, but same problem, software veeam stuck.

I can't export the logs with "M", I tried several times but there's no logs in the chosen folder.
nielsengelen
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Re: veeam stuck at the end of creating a job

Post by nielsengelen »

Can you try the export with:

Code: Select all

veeamconfig config grablogs --dir /root
This creates a file like veeam_logs_2017**********.tar.gz
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mvidalinc
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

Error :

Code: Select all

veeamconfig config grablogs --dir /root
Error: Unknown argument: [--dir].
Ok with this command :

Code: Select all

veeamconfig config grablogs
--> veeam_logs_20170720_111805.tar.gz
nielsengelen
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Re: veeam stuck at the end of creating a job

Post by nielsengelen » 1 person likes this post

Seems the parameter was removed with update 1 :-). At least the export worked and you can send them to support now.
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mvidalinc
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

Ok, done.
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

Just for information, with a third server of mine, and the same NFS destination, it works with no problem.
mvidalinc
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Re: veeam stuck at the end of creating a job

Post by mvidalinc »

Ok it works now. The support person restart the veeam service in Linux and now it's ok.
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