Async batch export failed with timeout

[Drakko]

Hello,

We migrated all (202) mailboxes from Exchange 2010 to Office 365.

53 can be backuped with Veeam Backup for Office.

But many fail to be back up with error : Processing mailbox failed with error: Async batch export failed with timeout

And sometimes : Mail item data export failed

Help

[Mike Resseler]

Hi Philippe,

What version are you using? version 1 or the beta of 1.5?

Thanks
Mike

[Drakko]

Hello. It's 1

[Mike Resseler]

Philippe,

In that case, please create a support call, drop the support case number here and the follow-up after that. If I am not mistaken this is known and our engineers will be able to assist you

Cheers
Mike

[Drakko]

OK !

Case #02289235 was created.

[Mike Resseler]

Awesome! Thank you very much. Keep us informed about the outcome!

[Davide_Hal]

Are there any news about this case, we are tryng this solution and we had the same error in 5 mailbox. I also found a suggest to add the folowing line to the config.xml under C:\ProgramData\Veeam\Backup365. Did some one try it? Is there an official answer?

The line to add
<Source WorkerThreads=”4″ BatchSize=”10″ BatchPart=”10″ BatchTimeout=”900″ BatchMaxItemSize=”5″ />

[Mike Resseler]

Hi Davide_Hal,

I just looked into the support call and there was indeed a solution for the above problem. However, if you have the same problem, please do log a support call also. The line you are showing there is indeed something that can fix the problem, but I would still like to see support look at those logs first so they can solve it and give you correct numbers to add to the config.xml file

Thanks
Mike