Ubutnu Veeam Backup Agent - UI crash

[MatthiasR]

Hi,


Server: Ubuntu 16.04.3 LTS (Terminal only, no GUI)

I installed Veeam Agent for Linux and configured it over the UI.
All works fine and very easy.

Suddenly the backup stops working.
So i try to get in the UI, but the terminal just flashes and do nothing.

When i use the veeamconfig command, I see the configured job, but can´t see any session.

Code: Select all

veeamconfig session list
Error: XML error: [Error document empty.]. Error code: [13].
2017-05-26 01:00:25..., length: 320].
SessionScope: Unable to find all sessions.

I already uninstall and reinstalled it (with APT-GET uninstall and purge option).

But always the terminal just flashes and the UI don't show up.

Hopefully someone can help me.

Kind regards,
Matthias

[PTide]

Hi,

Please use veeamconfig config grablogs to collect logs and contact our support team directly.

Thank you.

[MatthiasR]

Problem solved.

In this case, the Veeam Agent SQL database was damaged.

Problem get solved with Veeam-Support.

Warning: Keep in mind that steps 1 and 5 should help to save your current settings but sometimes because of database corruptions it doesn't work, so, possibly, you'll face a requirement to reconfigure the job from scratch (however, anyway, your old restore points still available for restore - https://helpcenter.veeam.com/docs/agent ... tml?ver=10

1. Export the current Veeam Agent config (it's required to import the current jobs back once you recreate the database):
https://helpcenter.veeam.com/docs/agent ... tml?ver=10

2. Stop Veeam Agent service:
service veeamservice stop

3. Move all files from /var/lib/veeam to any other folder (it's VAL DB folder);

4. Start Veeam Agent service (it will recreate VAL DB this time):
service veeamservice start

5. Import the config back:
https://helpcenter.veeam.com/docs/agent ... tml?ver=10

[PTide]

Thank you for bringing the solution here! Kindly post the case ID for reference.

Thanks