Canot create recovery media on multi boot systems

[UT2015]

Hi,

we have several multi boot systems with parallel Windows installations, e.g. one Windows 7 64-bit and one Windows 7 32-bit.

Currently we are not able to create Veeam reocvery medias on that Workstations. The following messages are in the log window:
- Failed: Mounting Recovery Environment Image (00:21)
- Success: Unmounting recovy image (00:02)
- Warning: Failed to delete recovery media's temporary files from C:\Users\%username%\AppData\Local\Temp\yij1g5zh.4mz. Unmount the Image, and try deleting files manually
- Success: Unmounting recovery image (00:02)
- Warning: Failed to delete recovery media's temporary files from C:\Users\%username%\AppData\Local\Temp\dfmrfc42.b30. Unmount the Image, and try deleting files manually
- Success: Unmounting recovery image (00:02)
- Warning: Failed to delete recovery media's temporary files from C:\Users\%username%\AppData\Local\Temp\ewjjrkr.epz. Unmount the Image, and try deleting files manually
- Failed: Failed to create recovery media: Access denied

After that another window opens:
- Title: "Windows Component Missing"
- Text: Windows Recovery Environment (WinRE) component is missing. Specify the location of Microsoft Windows 7 Enterprise x64 installation files (you may need to insert your Windows Installation media). Alternatively, download and install Windows ADK.

We have that problem on all multi boot systems. The user is in the local Administrators group.

What can we do to use Endpoint Backup on those systems?

Regards,
UT2015

[Mike Resseler]

Hi UT2015,

Quick question... What service pack are you running on those machines?

Mike

[UT2015]

Windows 7 SP1 and all the latest Windows Updates integrated

[Mike Resseler]

Hi,

I talked to some people and they believe that it is best to create a support case. I heard about this already a few times but it appears to be a different reason on a case-by-case so please create the case through the VEB UI, post the case ID here and if you have a solution, please let us know that here also

Many thanks

Mike

[stvajnkf]

Hello,

UT2015 did you manage to solve the problem? I've came across the same issue

[Dima P.]

Hi stvajnkf,

Try to install the MS ADK.

[UT2015]

Hi stvajnkf,

no, we did not manage to solve the problem.

Because of other severe bugs in Endpoint Backup (see veeam-agent-for-windows-f33/failed-to-b ... 38-15.html), we are not using Veeam Endpoint anymore to backup our clients.

Best regards,
UT2015

[Anguel]

Had the same issue, looks like for some reason on C:\users\myuser\appdata\local\temp permissions were not set at all, not sure why or which software caused that. Forcing the permissions from C:\users\myuser\appdata\local to subfolders seems to have solved the issue.

[UT2015]

I actually did check the permissions on temp folder that time, because the log said that some files in temp folder could not be accessed. The permissions were actually correct.

Because it is in our opinion not reliable enough we stopped using Veeam Endpoint/Agent for Windows, therefore I cannot tell you if it would work now.