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Aremac
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Error applying Update 1 for v9

Post by Aremac »

When applying the patch to v9 I get a return dialog of "Failed to get path to the update package"

Has anyone else seen this? System was rebooted, services stopped, AV stopped. Per support I checked registry to see if non-existing drives were referenced. The veeamcatalog is on the z: drive and while monitoring the location the files are supposed to be placed nothing is ever copied there. (veeam_backup_9.0.0.1491.update1_setup.exe is supposed to be going to z:\veeamcatalog\backup\updates\)

I have opened a support ticket Case# 01745681

Just wanted to see if anyone else has seen this.

Thanks
foggy
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Re: Error applying Update 1 for v9

Post by foggy »

Sam, try to re-download the package, chances are it was corrupt. This message is also displayed in case the signature check fails.
Badi55
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Re: Error applying Update 1 for v9

Post by Badi55 »

Any News on this? Have the exact same issue...
foggy
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Re: Error applying Update 1 for v9

Post by foggy » 1 person likes this post

Sam's case was escalated and is still under investigation. I recommend you opening your own case to help support in verifying the issue and be notified about its possible resolution.
Badi55
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Re: Error applying Update 1 for v9

Post by Badi55 » 2 people like this post

Ok, I have opend a case and one of the sugesstions worked:
I removed the machine temporary from the Domain (and our very restrictive GPOs) and the Installation of the update succeeded. :D
Thanks for the help!
foggy
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Re: Error applying Update 1 for v9

Post by foggy » 1 person likes this post

Thanks for the update! Much appreciated.
Boris
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Re: Error applying Update 1 for v9

Post by Boris »

Is there another solution already? We have the same Problem. Downloaded the Update twice but always same errror "Failed to get full path to the update package".
Thanks
foggy
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Re: Error applying Update 1 for v9

Post by foggy »

Boris, if the suggestion mentioned above doesn't work for you, please open a case with technical support to try other things they could recommend.
pbarrette
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Re: Error applying Update 1 for v9

Post by pbarrette »

I have the exact same problem.
Case 01772983.

I put our system in a domain OU that contains no GPOs, rebooted and the problem persisted.
I was able to install the update for Veeam One.
I was also able to install the Veeam B&R update on our disaster recovery system using the same EXE, but not on our production box. So that rules out a corrupted download.
veremin
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Re: Error applying Update 1 for v9

Post by veremin »

The installation logs should shed some light on the experienced behaviour. So, keep working with our support engineer. Thanks.
Tron04
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Re: Error applying Update 1 for v9

Post by Tron04 » 1 person likes this post

Hello,
in my case it turned out to be the fact that the server cannot directly reach the internet to update any missing root certificates. I checked the "Digital Signatures" Tab on the update exe and installed manually all missing root certificates in the veeam servers local certificate store (trusted root). Then the update went through without any problems.

I think Veeam should not count on to the fact that veeam backup servers have direct internet connectivity to update any certificates. Instead the installer should check for missing/necessary certs and install them itself on the installation machine. A out-of-the-box windows server 2012 R2 installation only has a bare minimum of root certificates installed and the ones necessary for this particular update are not part of it...
pbarrette
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Re: Error applying Update 1 for v9

Post by pbarrette » 5 people like this post

Hi v.Eremin,

I worked with the support engineer and was able to determine that it was a Trusted Root Certificates issue.
The installer is signed with multiple different certificates, which we normally do not have installed on our servers due to tight control over our root certificates.

The certificates we needed to install were:
https://secure.globalsign.net/cacert/Root-R1.crt - GlobalSign Root R1
https://www.digicert.com/CACerts/DigiCe ... RootCA.crt - DigiCert High Assurance EV Root CA
https://www.digicert.com/CACerts/DigiCe ... RootCA.crt - DigiCert Assured ID Root CA

Hopefully this will help someone else out.
veremin
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Re: Error applying Update 1 for v9

Post by veremin »

It's expected behaviour indeed. When you disable a root certificate auto-update, you'll have to download and install them manually in order to work with files signed with modern digital signatures.

Thanks.
Tron04
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Re: Error applying Update 1 for v9

Post by Tron04 »

Hello, in our case it is not expected behaviour, because we did not manually disable root cert updates. Our servers are behind a http/https Proxy with no possibility to directly contact the Internet.
We are using a Proxy.pac file to get Internet connectivity. However root certs are not automatically updated in this scenario on our Windows Servers.
veremin
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Re: Error applying Update 1 for v9

Post by veremin » 1 person likes this post

Got it. Even if the conditions are a bit different in your environments, they still lead to the very same result - absence of root certificates' autoupdate. Thus, updates/certificates have be downloaded and installed manually to make everything work.

Based of number appeals, we might think about creating a corresponding KB about that.

Thanks.
aftbic
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Re: Error applying Update 1 for v9

Post by aftbic »

I removed the machine temporary from the Domain and the Installation of the update succeeded. Out of domain only execute "VeeamBackup&Replication_9.0.0.1491_Update1.exe" and after with the machine in the domian execute VeeamBackup9 and finish the installation.
tcarson
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Re: Error applying Update 1 for v9

Post by tcarson » 1 person likes this post

pbarrette wrote:Hi v.Eremin,

I worked with the support engineer and was able to determine that it was a Trusted Root Certificates issue.
The installer is signed with multiple different certificates, which we normally do not have installed on our servers due to tight control over our root certificates.

The certificates we needed to install were:
https://secure.globalsign.net/cacert/Root-R1.crt - GlobalSign Root R1
https://www.digicert.com/CACerts/DigiCe ... RootCA.crt - DigiCert High Assurance EV Root CA
https://www.digicert.com/CACerts/DigiCe ... RootCA.crt - DigiCert Assured ID Root CA

Hopefully this will help someone else out.
this should be a KB if it isn't already!

Thanks so much, this helped me resolve my issues with updating.
justin23
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Re: Error applying Update 1 for v9

Post by justin23 »

Yes I had the exact issue with the certificates as our environment is secure with no internet access. Add the certificates and the update installed. This definitely needs to be a KB article.
caryabend
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Re: Error applying Update 1 for v9

Post by caryabend »

My organization maintains a number of isolated systems where this applies.
One more vote for a KB. Perhaps even a more clear error message. :)
MrMegaVadim
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Re: Error applying Update 1 for v9

Post by MrMegaVadim »

Oh Yes SIR !
it works like a charm , Thank you pbarrette

1. downloadet THIs certificates
2. installed them to Computer root authorities
3. Got veem Update 1 installed !

VEEAM PLEASE:
my company servers too do NOT have access to internet and nevel will :!: :D
RWeiss
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Re: Error applying Update 1 for v9

Post by RWeiss »

Many thanks also from my side. Exactly the certificates we needed and the update is now installing.
l.vinokur
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Re: Error applying Update 1 for v9

Post by l.vinokur » 1 person likes this post

Thanks guys!
I had same issue applying Update 2 on top of Update1 installation in an isolated network. Server is Win2012 R2.
One certificate was missing from Trusted Root Certification Authorities: DigiCertHighAssuranceEVRootCA
Once I imported it, update process was able to launch.

Best,
Leonid
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