Mail item data export failed

[m.novelli]

Hi guys, I have about four customers that are getting this error on some mailboxes since a week

Processing mailbox xxx failed with error: Mail item data export failed. There is an error in XML document (1, 6007888).. Unexpected end of file has occurred. The following elements are not closed: m:Data, m:ExportItemsResponseMessage, m:ResponseMessages, m:ExportItemsResponse, s:Body, s:Envelope. Line 1, position 6007888.

Is this a know issue? Probably some Microsofts changes on backend?

I'm running VBO build 1.5.0.1309

Thanks for any advice,

Marco

[Mike Resseler]

I am not aware of any changes on MSFT backend (but then again, these mostly happen without anyone being notified...)

Please create a support call, log the support case ID here and let us know the follow-up. I will try to follow what is happening from my side

Cheers
Mike

[m.novelli]

OK, case #02462454 was created.

ciao

[Mike Resseler]

Thanks Marco

Keep us informed

[m.novelli]

Hi guys, I solved the issue lowering the "number of threads" to 4 and setting max bandwidth usage to about 80% of the customer Internet line

https://helpcenter.veeam.com/docs/vbo36 ... tml?ver=15

Ciao,

Marco

[Jeremy Miller]

Getting the same errors. Reducing threads and bandwidth tonight to see if that clears them up.

Did support provide clarification on why the increased threads causes these errors? Or if there is an alternative to reducing the threads?

[m.novelli]

Hi, no clarification or any additional info, just "try this"

Marco

[Mike Resseler]

As (some) additional info:

That error is normally related to network performance.

Not much but hope it helps
Mike