Problem Install Agent veeam-release-SLE_12_SP1-1.0.5-1

[DavidFS]

Hello everyone
I have a problem with install agent for linux for SAP.

Server dateils
Welcome to SUSE Linux Enterprise Server for SAP Applications 12 SP1 (x86_64)

tmp/VeeamSP1 # rpm -qa | grep kernel-default
kernel-default-devel-3.12.67-60.64.24.1.x86_64
kernel-default-3.12.67-60.64.24.1.x86_64


when I trate to install, i have this issue

/tmp/VeeamSP1 # rpm -ivh veeam-release-SLE_12_SP1-1.0.5-1.noarch.rpm
Preparing... ################################# [100%]
package veeam-release-SLE_12_SP1-1.0.5-1.noarch is already installed
file /etc/zypp/repos.d/veeam.repo from install of veeam-release-SLE_12_SP1-1.0.5-1.noarch conflicts with file from package veeam-release-sles12-1.0-1.x86_64


my englis is no good

[PTide]

Hi,

If you had the agent installed on the system previously, then there is no need to install any additional packages. SLES for SAP is supported since 2.0.1.665, so if you have that version already, then you're good to go.

Thanks

[DavidFS]

to uninstall the server, for one problem.
i cant install this agent in the server

but now want install, show an issue

/tmp/VeeamSP1 # rpm -ivh veeam-release-SLE_12_SP1-1.0.5-1.noarch.rpm
Preparing... ################################# [100%]
package veeam-release-SLE_12_SP1-1.0.5-1.noarch is already installed
file /etc/zypp/repos.d/veeam.repo from install of veeam-release-SLE_12_SP1-1.0.5-1.noarch conflicts with file from package veeam-release-sles12-1.0-1.x86_64


checking review in the server with the comand veeam display this.

# zypper rm veeam veeasnap
Loading repository data...
Reading installed packages...
'veeam' not found in package names. Trying capabilities.
No provider of 'veeam' found.
'veeasnap' not found in package names. Trying capabilities.
No provider of 'veeasnap' found.
Resolving package dependencies...

Nothing to do.

# veeam
If 'veeam' is not a typo you can use command-not-found to lookup the package that contains it, like this:
cnf veeam

[PTide]

Please try this:

Code: Select all

zypper in veeamsnap-kmp-default
zypper in veeam

If that does not work then it must be something wrong with the repository and we will check that. In that case please obtain the packages directly from here. Please let me know how it goes.

Thanks

[DavidFS]

ok, now execute the commands.
I did this information


# zypper in veeamsnap-kmp-default
Loading repository data...
Reading installed packages...
'veeamsnap-kmp-default' not found in package names. Trying capabilities.
No provider of 'veeamsnap-kmp-default' found.
Resolving package dependencies...

Nothing to do.

# zypper in veeam
Loading repository data...
Reading installed packages...
'veeam' not found in package names. Trying capabilities.
No provider of 'veeam' found.
Resolving package dependencies...

Nothing to do.

[PTide]

Then kindly follow the link that I've provided, download the packages (kmp and veeam) and install them manually from your local drive.

Thanks

[DavidFS]

ok i will install the packages informs you.

greetings thank you

[DavidFS]

Hello PTide

I install agent this is version

/tmp/AgentVeeam # veeamconfig --version
v2.0.1.665
/tmp/AgentVeeam #


I configure job, but show this error

Job EHA started at 2018-09-14 16:41:03 CDT
[error] Failed to perform backup
[error] Veeam agents can only use advanced backup functionality when backing up...
[error] Unable to start job session on backup server
[error] Processing finished with errors at 2018-09-14 16:41:12 CDT

[PTide]

It seems that you've enabled some functionality that requires a license to be installed. What are your job settings? Also it is expected to show full message in the log, that will be fixed.

Thanks

[DavidFS]

Hello good morning

I have license veeam backup enterprise
and buy 20 license for servers physical
in the part of license show this

┌─────────────────── Manage license ─ │
│ License expiration: 2020/05/17 (608 days left) │
│ Issued to: FERNANDO MATAMOROS │
│ Email: fcmatamoros@fsimilares.com │
│ Status: License is valid. │
│ Mode: Server │
│ License source: Local license

[DavidFS]

Hello PTide

Also it is expected to show full message in the log, that will be fixed.
i nounderstand. this issue

I install the license.
but i display de same error in the job

Time Action Duration

09:21:14 Job BACKUP_RIB_SIMIMX-EHA started at 2018-09-17 09:21:14 CDT
09:21:23 [error] Failed to perform backup
09:21:23 [error] Veeam agents can only use advanced backup functionality when backing up...
09:21:23 [error] Unable to start job session on backup server
09:21:23 [error] Processing finished with errors at 2018-09-17 09:21:23 CDT

[PTide]

│ License source: Local license

If the job sends backups to VBR server then you have to install the license on the VBR server so the agent can consume it.

Thanks

[DavidFS]

Hello i install License, but, show the same "License source: Local license"

┌─────────────────── Manage license ───────┐
│License expiration: 2020/05/17 (608 days left) │
│ Issued ┌────────────── Info ──────────── │
│ Email: │ │res.com
│ Status:│ License successfully installed. │
│ Mode: │ │ │
│ License│ │ │
│ ────────│ [Ok] │

In the console Veeam backup.
Agent (Seerver) Valid 12 (11 used).

[PTide]

Please check either of the following holds true:

a) You can configure a job on the agent and point it to VBR repository, and if you start the job it either does not work or does not get the license from VBR server (License source is shown as "Local").
b) You can configure an agent job or policy on VBR server but the job either does not work, or veeamconfig mode info command shows anything but "Mode: Standalone" if executed on the agent host.

If you observe any of that, then please open a support case and post your case ID so the support team can take a look at the issue.

Thank you

[DavidFS]

Hello everyone.

a) I configure job, but does not work.

b) I run veeamconfig mode info command, show.
# veeamconfig mode info
Mode: Standalone
Description: Agent is managed by local user

I see the version kernel.
which are the kernels that must have the same version, so that the veeam agent is executed

# rpm -qa | grep kernel
nfs-kernel-server-1.3.0-35.1.x86_64
mlnx-ofa_kernel-3.3-OFED.3.3.1.0.7.1.g6317339.sles12sp1.x86_64
kernel-default-devel-3.12.67-60.64.24.1.x86_64
kernel-default-3.12.67-60.64.24.1.x86_64
kernel-devel-3.12.49-11.1.noarch
kernel-firmware-20140807git-9.1.noarch
kernel-default-3.12.57-60.35.1.11307.0.PTF.990058.x86_64
kernel-devel-3.12.67-60.64.24.1.noarch
kernel-default-devel-3.12.49-11.1.x86_64
kernel-macros-3.12.67-60.64.24.1.noarch
mlnx-ofa_kernel-kmp-default-3.3_k3.12.49_11-OFED.3.3.1.0.7.1.g6317339.sles12sp1.x86_64
kernel-source-3.12.49-11.1.noarch

[PTide]

a) What is your backup target?
b) Can you manage the agent from VBR server, does it work?

Thanks

[DavidFS]

Sorry. Hello good morning

this is my Support ID 00923432


No I can not Manage.

[PTide]

a) What is your backup target?

Would you provide some info on this one, please?

No I can not Manage.

Do you get any error messages?

Thanks

[DavidFS]

This server is physical.

# cat /etc/issue

Welcome to SUSE Linux Enterprise Server for SAP Applications 12 SP1 (x86_64) - Kernel \r (\l).

# uname -a
Linux simimx-eha 3.12.67-60.64.24-default #1 SMP Fri Dec 9 14:35:11 UTC 2016 (8154761) x86_64 x86_64 x86_64 GNU/Linux



when run job. display this mistake

Backup 0% Status: Failed
Summary Data

Duration: 00:00:12 Processed: ---
Processing rate: --- Read: ---
Bottleneck: --- Transferred: ---

Time Action Duration

09:32:50 Job BACKUP_RIB_SIMIMX-EHA started at 2018-09-20 09:32:50 CDT
09:33:02 [error] Failed to perform backup
09:33:02 [error] Veeam agents can only use advanced backup functionality when backing up...
09:33:02 [error] Unable to start job session on backup server
09:33:02 [error] Processing finished with errors at 2018-09-20 09:33:02 CDT

[PTide]

I'm sorry, but I guess there is some misunderstanding.

Do you try to send backups to a local storage, to a shared folder, or to VBR repository?

No I can not Manage.

What errors do you get on VBR server when you try to create agent job ?

Thanks

[DavidFS]

I trate to send backups a VBR repository

What errors do you get on VBR server when you try to create agent job ?
I create job in the server, in the console VBS, but not get error

I configure the job, fill space
addres vbs
port
domain
password

and take the license in other server , but in this server not take

[PTide]

Ok, then there are two possible reasons:

(A) It's might be the agent on that particular linux server behaving weird, or (B) it is VBR licensing engine having problems. In either case it should be handled by support team, please wait for the support engineer's response.

Thanks!

[DavidFS]

ok thanks

regards