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rtds_john
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Backup Failed Instantly: Resource Deadlock Avoided

Post by rtds_john »

Hello,

We've run this version of the Linux Veeam agent successfully for quite some time until it started failing about 2 weeks ago. I'm getting the following error in my log file. Any leads?

Code: Select all

[10.10.2018 10:17:33] <140579982866304> cli    | Initializing new log filter.
[10.10.2018 10:17:33] <140579982866304>        | ====================================================================================
[10.10.2018 10:17:33] <140579982866304> lpb    | {
[10.10.2018 10:17:33] <140579982866304> lpb    |   Veeam Agent for Linux: veeamjobman.
[10.10.2018 10:17:33] <140579982866304> lpb    |   Version: 2.0.1.665
[10.10.2018 10:17:33] <140579982866304> lpb    |   PID: 16254
[10.10.2018 10:17:33] <140579982866304> lpb    |   uname
[10.10.2018 10:17:33] <140579982866304> lpb    |     sysname : Linux
[10.10.2018 10:17:33] <140579982866304> lpb    |     release : 4.4.0-134-generic
[10.10.2018 10:17:33] <140579982866304> lpb    |     version : #160-Ubuntu SMP Wed Aug 15 14:58:00 UTC 2018
[10.10.2018 10:17:33] <140579982866304> lpb    |     machine : x86_64
[10.10.2018 10:17:33] <140579982866304> lpb    | }

...

[10.10.2018 10:17:41] <140579940579072> vmb    |   Getting resource allocation time from session {cf301d18-971f-4a74-9ce7-7c90d01b3bb0}.
[10.10.2018 10:17:41] <140579940579072> vmb    |   [SessionLog][processing] Waiting for backup infrastructure resources availability.
[10.10.2018 10:17:43] <140579940579072> lpbcore|   Taking snapshot.
[10.10.2018 10:17:43] <140579940579072> vmb    |     [SessionLog][processing] Creating volume snapshot.
[10.10.2018 10:17:43] <140579940579072> lpbcore|     Adding file backup object into snapshot set. Object: [/home/tyler].
[10.10.2018 10:17:43] <140579940579072> lpbcore|       Device: [8:1].
[10.10.2018 10:17:45] <140579940579072> lpbcore| WARN|Method invocation was not finalized. Method id [1]. Class: [lpbcorelib::interaction::ISnapshotOperation]
[10.10.2018 10:17:45] <140579940579072> lpbcore| ERR |Resource deadlock avoided
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |Failed to execute IOCTL_SNAPSHOT_CREATE.
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |--tr:Cannot create snapshot
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |--tr:Failed to create machine snapshot
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |--tr:Failed to finish snapshot creation process.
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |--tr:Failed to execute method [1] for class [lpbcorelib::interaction::proxystub::CSnapshotOperationStub].
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |--tr:Failed to invoke method [1] in class [lpbcorelib::interaction::ISnapshotOperation].
[10.10.2018 10:17:45] <140579940579072> lpbcore| >>  |An exception was thrown from thread [140579940579072].
[10.10.2018 10:17:45] <140579940579072> lpbcore| ERR |Failed to execute thaw script with status: fail.
[10.10.2018 10:17:45] <140579940579072> vmb    |     [SessionLog][error] Failed to create volume snapshot.
[10.10.2018 10:17:45] <140579940579072> lpbcore|   Taking snapshot. Failed.
[10.10.2018 10:17:45] <140579940579072> lpbcore| BackupJobPerformer: Creating backup. Failed.
[10.10.2018 10:17:45] <140579940579072> vmb    | [SessionLog][error] Failed to perform backup.
[10.10.2018 10:17:45] <140579940579072> vmb    | [SessionLog][error] Resource deadlock avoided.
[10.10.2018 10:17:45] <140579940579072> vmb    | [SessionLog][error] Failed to execute IOCTL_SNAPSHOT_CREATE.
[10.10.2018 10:17:45] <140579940579072> vmb    | [SessionLog][error] Processing finished with errors at 2018-10-10 10:17:45 CDT.
[10.10.2018 10:17:48] <140579940579072> lpbcore| ERR |Resource deadlock avoided
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |Failed to execute IOCTL_SNAPSHOT_CREATE.
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |--tr:Cannot create snapshot
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |--tr:Failed to create machine snapshot
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |--tr:Failed to finish snapshot creation process.
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |--tr:Failed to execute method [1] for class [lpbcorelib::interaction::proxystub::CSnapshotOperationStub].
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |--tr:Failed to create volume snapshot.
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |Backup job has failed.
[10.10.2018 10:17:48] <140579940579072> lpbcore| >>  |An exception was thrown from thread [140579940579072].
Best Regards
PTide
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Re: Backup Failed Instantly: Resource Deadlock Avoided

Post by PTide »

Hi,

Please contact our support team directly so they can take a look at the logs. Please also post your support case ID.

Thanks!
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