Win 10 1809 /2.2.0.589

[jamerson]

Dear all,
After we updated our Windows 10 to 1809 the VEEAM keeps failling to backup the Physical Machine.

Win 10 1809 /2.2.0.589

Can someone advies how to get this resolved of is there a new version on it way?

the errror is 7-11-2018 01:44:51 :: Error: Er is een uitzondering opgetreden van het type Veeam.Backup.AgentProvider.AgentClosedException.


Thank you

[wishr]

Hi Julien,

Have you tried reaching out our support for investigation? If so, please post your case number.

Thanks,
F

[jamerson]

Hi Wishr,
i don't know how to reach out for support, do i have to do so through email?

[Dima P.]

Julien,

Any chance you are backing up Volume C via volume level backup mode?

To reach our support team please open Veeam Agent Control Panel > Support tab and click Technical support tab.

[jamerson]

Dear Dima,
i am backuing up the entier Computer ( recommender ) to a shared folder we have specially created.
in the beginning i thought it was a right problem to the share, however we can populate the disk space and with the same account we can back up other computers to the same share.

Case number is Case # 03278336

[Dima P.]

Julien,

So your issue is now resolved or it's still persists on one specific machine?

[jamerson]

Hi Dima,
issue is with one Windows 10 Build 1809.

Case # 03278336

[wishr]

Hi Julien,

Our support team representative will reach you back to kick off the investigation. We'll keep an eye on that.

Thanks