Agent-based backup of Windows, Linux, Max, AIX and Solaris machines.
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RRoberts
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Agent based BRM restore from B&R respoistory

Post by RRoberts »

Support Case ID: 03109393

OK, here's our situation and we really need to get a clear answer here about doing a BRM restore to a physical server, using the recovery ISO, from a backup stored in a repository managed by B&R.

We have a client that their physical server backs up (Agent based) to a repository managed by B&R. That repository is then cloud connected to copy to us as service provider.

The Raid failed in the server and it was down. We needed to do a BRM restore. Booting to the ISO and pointing to the local repository resulted in an error: "Veeam Agent for Microsoft Windows is unable to open backup files create by Veeam Backup & Replication"

Our first thought is that the ISO was made using the agent on the physical server. So, surely making the ISO through the B&R console will work. We created the ISO there, burned it, booted it and got the same error.

Can we not restore the backups using the recovery ISO?

Fortunately, the client was able to get the raid rebiult and the server back online without needing a restore. But, we have a lot of clients in the field where we are backing up their physical systems using Veeam, to a repository on a system managed by B&R and cloud connected to us.

We tested this in house with an ISO and backups from another client and got the same error messages.

We need a working solution for these clients.

The whole point of having a recovery ISO is to be able to boot and restore a physical machine in a BRM situation.
Dima P.
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Re: Agent based BRM restore from B&R respoistory

Post by Dima P. »

Hello Robby.

Was the backup copy backup moved to a local repository? What credentials are you using to connect to Veeam B&R repository? Thanks!
peterpeter
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Re: Agent based BRM restore from B&R respoistory

Post by peterpeter »

Hi Robby,

According to my test, that ISO file just a windows RE environment, when you boot up from that ISO file, you need to use the "Cloud Connect" option to restore the back from your repository, you won't able to get the VBK file and restore it using that ISO, it will tell you that the VBK file is created using B&R, Windows agent won't be able to read it.
Dima P.
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Re: Agent based BRM restore from B&R respoistory

Post by Dima P. »

peterpeter,
when you boot up from that ISO file, you need to use the "Cloud Connect" option to restore the back from your repository
Only in case backup files were stored in Cloud Connect repository. Basically, at the destination step you specify the location of your backup files based on repository type and then provide the access credentials.
you won't able to get the VBK file and restore it using that ISO, it will tell you that the VBK file is created using B&R, Windows agent won't be able to read it
Access to thew backup files is provided based on the permissions you specified after selecting the repository. If your account can has access to the backup file location (access to the repository, shared folder or cloud connect repository) - you will be able to start recovery. Cheers!
peterpeter
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Re: Agent based BRM restore from B&R respoistory

Post by peterpeter »

Hi Dima,

Yes, you are right, the VBK file I mentioned is from the Cloud Connect Repository, I copied the VBM and VBK file to a USB hard drive, it won't work. I believe it will work if I grab the VBM and VBK file from the source repository.
Dima P.
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Re: Agent based BRM restore from B&R respoistory

Post by Dima P. »

peterpeter,

Was this backup file created by agent job or by backup copy job from Veeam B&R repository? Thanks!
peterpeter
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Re: Agent based BRM restore from B&R respoistory

Post by peterpeter »

The source one is created by agent, the backup copy job is from Veeam B&R. That is why when I using the recovery media, it doesn't like the vbm and vbk files from the Cloud Connect Repository.
Dima P.
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Re: Agent based BRM restore from B&R respoistory

Post by Dima P. »

peterpeter,

Thanks for the clarification. Yes, backup copy job currently does not preserve the owner of the backup and, to avoid any potential permission issues, restore is provided only to backup administrators. To verify the backup admin account you must have Veeam Backup server in place, so:

- Copy the backup file produced by backup copy job to Veeam B&R server or repository server
- Import backup file to any Veeam backup repository
- Boot Veeam Recovery Media and during Bare Metal Recovery, select Veeam backup repository with backup copy backup
- Use backup admin account to authenticate
- The backup file should become visible and restore should work

Hope this helps, cheers!
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