SharePoint - access denied. You do not have permission.

[tdowning]

Hello. I am using Community Edition and after updating to version 2.0.0.814 it is mostly working (80 out of 97 objects).

I only backup SharePoint, no Exchange 365. However for a small number of sites it is failing with:

"Failed to process site: https://xxx.sharepoint.com/sites/TestE/SPLatestNews. Access denied. You do not have permission to perform this action or access this resource. :: 0:00:07"

Has anyone else had any experience with this error? I am surprised that it only affects a relatively small number.


Thanks,
Tim.

[Mike Resseler]

Tim,

This mostly means that the account you are using to connect to SharePoint does not have site administrator rights to these sites. Can you check if your account has those rights over the entire SharePoint farm? If not, please log a ticket to support. (Yes, even with community edition you get free support, but without SLA). Post the support case ID here and the follow-up after investigation of the engineers.

Thanks
Mike

[tdowning]

Thanks Mike. I've just created a case and will update this post.

I have confirmed that the service account is a 'SharePoint Administrator' in Office365 Admin.

The support case is 03364553