VAW 3.0.0.748 File Restore Window disppeared

[gonzo99]

Hi there,
during a file level restore on a server 2016 (Own hardware, no VM) of 5,5TB size the progress bar simply disappeared. The restore had a lot of hours to go and I was watching other stuff. When I came back to look the bar was gone. So I thought it was ready, but it wasn't.
Opening the task manager shows the service "Veean Agent File Level Restore" is still running and data is flowing. It's a free license.

Restarting the restore wizard doesn't help, that opens another restore session. Displaying all symbols on the Windows task bar is active. How can I get the bar back again?

[Dima P.]

Hello gonzo99,

Please raise a support case and share your case ID with use. Thank you in advance!

[gonzo99]

Wow, what a super fast reaction. I'm really impressed.

The case number is: 03433442

[Dima P.]

Thank you. I've checked the case details and it looks like we are awaiting for the debug logs from you. Please let us know if the issue still persists and needs to be investigated. Cheers!